OneCard Help

@CooolAKD Hi Ashish, We understand your concern and are here to assist you. We have responded to you under the allotted ticket ID 9360390. We kindly request you to share more details about your concern on the same ticket so that we can assist you more effectively. -Yuki

@OneCardHelp I am trying to reach your Customer Care Team but no luck so far. Please help in connecting on my concern.

@nvatsss Hi there! Let’s get this sorted for you. Kindly DM us your registered email ID, and we will assist you further on this. - Yash i.ki.show/6F74CAACB1

I’m unable to log in to the OneCard app while abroad. After entering my number, it requires sending an SMS from my SIM, which isn’t possible outside India. This is a poor user experience. Other credit cards allow login via OTP without this restriction. Please fix @GetOneCardIN

@VamsiDevata Hey Vamsi! Thank you for connecting with us over the call. As discussed, the rewards have been credited to your account. If you need any further assistance, please feel free to let us know, and we will assist you promptly. Cheers! - Yash i.ki.show/6F74CAACB1

@OneCardHelp The given time frame has ended by 19th(yesterday) hence I reminded to you to check. You should also understand the effort from customer standpoint to monitor the desired outcome and bring it to your notice. Points not yet credited as per the deadline committed.

Dear @OneCardHelp activated rewards around you and made a transaction. Unfortunately, it wasn't captured. Sharing the pics along with bank transaction slip over DM. Please check and do the needful.

@ratnasurya1 Hey Ratan! We request you to kindly share the recordings so we can verify the details and provide you with the necessary assistance. Thank you for your understanding!

Getting abusive and threatening calls from a one card recovery agency. They are not following any RBI rules, not sharing their agency name, and using foul/inappropriate language. This has caused mental harassment and stress. Request @onecard @RBI to take strict action

@mumbai_ka_sher Hi there, thanks for connecting with us over the call. We have addressed your concern via mail under ticket ID 9367292, kindly refer to the same for detailed information and further assistance. Rest assured, we are here to help. - Eddy

@OneCardHelp @GetOneCardIN @sinhaanurag14 I have been constantly asking for a query. It's is not resolved yet. I have mail multiple times for charges. After liquidating my fund you guys have charged me extra charges. Too much extra charges. No reply to the mail. #fraud #scam

@OneCardHelp fraud. You guys have liquated my FD but still kept adding late fees for last 3 months without intimating me. It's insane. I didn't even get a call for the outstanding amount. Not even a message.

@ratnasurya1 Please also DM us the assigned ticket ID, and we will take this forward. - Yash i.ki.show/6F74CAACB1 (2/2)

@GetOneCardIN Getting abusive and threatening calls from a one card recovery agency. They are not following any RBI rules, not sharing their agency name, and using foul/inappropriate language. This has caused mental harassment and stress. Request @RBI to take strict action

@neosurya100 Hi Saptaswa! We have verified the details on the account and shared a response via email under ticket ID 9367970. Kindly refer to the email for further assistance. Thank you! - Yash i.ki.show/6F74CAACB1

@GetOneCardIN need to check interest calculation of bill. App support is of no help. Check asap

Hi Vamsi! We don't want you to feel this way. At OneCard, we always provide our users with a seamless experience. We can confirm that the needful has been done from our end & we've addressed your concern via mail under ticket ID 9368037. Kindly wait till the given timeframe for the reward points to be reflected in your OneCard account. Appreciate your patience & understanding here. -Madhu

@OneCardHelp Hi Yash, given ETA is completed but the points credit is still not reflecting. Please check and do the needful. Transaction date and other details are already shared with screenshots.

@shivahuja Hi Shiv, Thank you for your time over the call. We have responded to you under ticket ID: 9300549. Please refer to your registered email for further assistance. Thanks! - Ahi

@OneCardHelp Thank you for calling me with the same information over and over again and not even trying to listen to what I am saying. I want to speak to someone outside of the social media team and I have made that clear many many times.

So I have a @GetOneCardIN. I want to close 1 of 2 FDs. They say I need to close both but don't have any documentation to support this. If I close both they say I cannot apply for another card with them again. They'd rather lose a customer than hear them out - Such arrogance!

@mumbai_ka_sher Hi there, we apologise for the inconvenience caused here. We will connect shortly connect over a call to discuss this further, rest assured we are here to help. Rest assured we are here to help. - Eddy

@Bhanu830973 Hey there, Apologies for the delay! Regarding your concern, we have responded to you over the allotted ticket ID 9299375 and have shared all the required details. We kindly request you to check the same from your end as well. -Yuki

@GetOneCardIN @OneCardHelp what you people r thinking about cx. When I made a payment and converted into emi why it has not happend and iam getting threatening calls by saying we have proofs will put in social media now iam going to consumer court or will attempt suicide .

@navin_sukhwani We connected with you via call & have replied to your concern in DM as well as via mail under ticket ID 9364403. Please refer to the same for any further communication. Your patience & understanding is highly appreciated in this matter.

@OneCardHelp @sbmbankindia no help nothing just smile can't do anything cancel the licence of such applications and banks looting the customers

@GetOneCardIN @sbmbankindia no payment reminder then than you reported me and charged me ??? I want reversal of charges. No mode of connect to you ?

@soumodeeppatra3 Soumodeep, we have addressed your concern via DM, kindly refer to the same for detailed information and further assistance. - Eddy

It’s the most fraudulent company ever they connected with me through call but till now I haven’t got any resolution or any promised refund even the person who contacted me and promised me for the refund he is not picking up the call @OneCardHelp @jagograhakjago @PMOIndia @RBI

@sumit_tripathi2 Hi Sumeet! Please DM us your registered email ID, registered mobile number & relevant snapshot of your OneCard app so that we can get this checked. Rest assured, we'll surely help you out. Connect with us via the link below. -Madhu i.ki.show/6F74CAACB1

@GetOneCardIN @OneCardHelp its been almost 3 days where its states processing your application last time it was 7 days if you dont want to process it state clearly without wasting time. When i can get approval for amex, axis hdfc cc in less than 10 mins i wonder whats so special

Hi Ruchi! We truly understand your concern and apologize for the inconvenience caused. Please be assured that we are actively working on the concern and doing our best to resolve it at the earliest. We request you to kindly refer to ticket ID 9348552 for further updates. Thank you for your continued patience and understanding.

@OneCardHelp I made the payment on 14th and today is 20th but the issue is still not resolved

@OneCard Paid late (14 Mar) due to salary delay. Followed all instructions—minimum due, EMI conversion, foreclosure (₹3000 extra paid). Card still blocked & no email response. Please resolve ASAP

@Daksh25091995 Hey Daksh! As per your request, we have shared the necessary details via email under ticket ID 9361159 today. Kindly refer to the email for further assistance. Thank you! i.ki.show/6F74CAACB1

@OneCardHelp I dont want to pay using netbanking i dont have net banking . I can pay using neft through bank . Or via cheque deposit. We dont use online banking. Send the details accordingly. Or call me for better clarity

@GetOneCardIN @OneCardHelp I want to repay my bill using cheque of my bank. How can i do that. Please revert !

@Manuvktr Hi Manu, we hope you are doing well! We are looking into your concern and further updates will be shared over email under ticket ID 9247379. We appreciate your patience and understanding in this matter. - Eddy

@venkatrao93 Hi Venkat! We have verified the details and shared a response via email under ticket ID 9365442. Kindly refer to the email for further assistance. Thank you! - Yash i.ki.show/6F74CAACB1

@GetOneCardIN why is my credit limit decreased all of a sudden. I made all my payments on time. Please help me in cancelling the credit card.

Hey, thank you for sharing the details with us. For safety, we request you to kindly remove these details from public mentions to avoid any potential misuse. Regarding your concern, we’ve already shared a detailed response with the registered user via email under ticket ID: 9364627, please refer to the same.

@OneCardHelp client name-Animesh Karmakar email id- biltu2020@gmail.com mobile number- 9433532344/9143114625

@GetOneCardIN @OneCardHelp Your recovery agents have been visiting my home and creating a disturbance forthe past 2days.Despite explaining my situation,they continue to harass me.This is unacceptable and causing mental stress. Please take immediate action and stop this harassment