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CS Rep Dairies 👩💻 (Day 3)
Importance of Excellent Customer Service.
#1 Happy customers will use the business again
This means that customer retention is cheaper than customer acquisition.
#2 Happy customers will recommend the business to others.
This helps your business to save money on trying to find new customers, they essentially start advertising to others.
#3 Happy customers will leave positive reviews online
This helps your business increase sales conversion because reviews is equal to trust.
#4 Happy customers pay more
It has been proven customers will pay more for outstanding service.
I’m happy and available to help you improve that.
Kwekyes Joy | Customer Service VA@ReplyConcierge
CS Rep Diaries 😭 (Day 2) Customer: Hi, I’ve been charged twice. Me: I’m so sorry about that, let me check for you. checks account Me: I can see two charges, but one is still pending and will reverse automatically. Customer: No, I want my money now. Me: I understand, but it’ll drop off shortly… Customer: So you’re telling me to wait?? Me: Just a little while, yes. Customer: This is why I hate this company. Me (still calm somehow): I completely understand your frustration… Customer: Okay but can you hurry it up? Me: …it’s literally pending 😭 Some days you’re not solving problems… you’re just absorbing stress Have you ever dealt with something like this before? 😭
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