Sam

@flairairlines why are you scamming? You send an email with an offer and then I say yes and you say it’s a system generated email and not a real Offer?

@chatrmobile I’m actually crying now. I’ve spent 2 hours this morning, agent couldn’t cancel. 3 hours and agent hung up before a hi… this is maddening and sad. Your email support doesn’t work and no one can cancel a line

@chatrmobile As I just got answered it automatically hung up, I guess your agent hung up whilst answering. This is becoming sickening.

@Samyleevd Please keep trying! We'll go ahead and escalate this situation on our end as well. Apologies for all the inconvenience! -Philippe

@chatrmobile trying to cancel a line and hours on call, no success with the 1st agent. Email support doesn’t work and I’m desperate trying to cancel an account with a lost phone.

@chatrmobile Philippe, I did ask to escalate and they said they couldn’t get me a manager.

@Samyleevd We certainly wish we could help you from here. However, only customer service will be able to assist you with your request. If for whatever reason them cannot, please ask to escalate the matter. -Philippe

@chatrmobile I don’t even care to put the number Public here if anyone on Chatr jere can cancel the auto pay.

@Samyleevd We sincerely appologise for the trouble you're having with the form! We recommend you ask the next agent you get to simply remove the Auto-Pay, as this will take care of everything else. Thanks again for all your patience! -Philippe

@chatrmobile I have asked, they said they couldn’t…. Seems simple but they need the verification code from the cell that is lost. Am I going crazy here?

@Samyleevd Thanks for all that information! We can confirm that you will need to contact us to remove the Auto-Pay. However, you can also try reaching out here: chatrwireless.com/contact-us/get… Thank you very much for all your patience! -Philippe

@chatrmobile trying to cancel a line but phone lost. 2 hour call and can’t do anything

@chatrmobile I sent a message on Facebook messenger also. This is insane. 3 hrs, last time they couldn’t even cancel it. Your email support doesn’t work on DOB. I’m losing my mind

@Samyleevd Apologies for that Sam! However, your line will cancel itself automatically without a top-up. Do you have Auto-Pay setup on your account? -Philippe

@chatrmobile I joined X because it’s impossible to reach you and when I did it was useless. I can’t cancel the line whilst on the phone with your CSR. What can I do?? And your email support doesn’t work.

@chatrmobile I’ve been on hold for 3 hours now. And when my husband called they didn’t know how to cancel. And your website doesn’t work when you try to put DOB.

@chatrmobile Yes we have auto pay and can’t cancel. I’m on my 3rd hour on the phone