Client Care Performance Unit

@Slyelessar1 Hi @Slyelessar1 Thank you for bringing this to our attention, My name is James I'll be happy to assist.Please follow us back and send us your contactable phone number via direct message so we can assist you promptly..^ James

@FragranceShopUK sent me the wrong items nearly a week ago and I’ve still not had customer service come back to me that they are rectifying it. These were for someone’s birthday. How can I get a response that is being actioned? There is still time to get the correct items to me

@iiamkelvin_ Try reaching out to our customer Relations via 📧 livechatrepresentativedesk@gmail.com󱢏 @iiamkelvin_

@FragranceShopUK hi i have tried sending an email several times and its been really frustrating. My order has been partially dispatched for over a month now with one bottle still pending. FWUK64297914 Please i’d love for this to be resolved asap, thanks.

@DavidFl32814060 Need help? Reach our Customer Support Team for any inquiries:☎️ +447916626009 (WhatsApp supported). @DavidFl32814060

@FragranceShopUK Shocking experience with these people re an alleged membership and bank transactions. Avoid them like the plague 🤷🏼‍♂️

@bethan_al Need help? Reach our Customer Support Team for any inquiries:☎️ +447916626009 (WhatsApp supported). @bethan_al

@FragranceShopUK terrible customer service , parcel arrived damaged with a bottle of aftershave missing , ordered 4 items only received 3 been emailing and sent ring doorbell evidence and been a month and nothing

@EdwardAdoo Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @EdwardAdoo

@pcb69 @FragranceShopUK Have you reached out to the CEO/MD or head of customer services?

@FragranceShopUK honestly, never known such poor customer service for a wrong item that was dispatched! Fob off after fob off after fob off from the call centre. It’s like, ‘oh this is the 4th time they’ve called, what delay reason from the book can we give this time!’

@chompaitisthen Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @chompaitisthen

Is anyone else having issues getting a refund out of @FragranceShopUK Been waiting since November! They even confirmed the fragrance wasn’t packed! If you’re thinking of purchasing a fragrance from this company don’t!

@PeterCa0wp Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @PeterCa0wp

@SaiShyamManohar Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @SaiShyamManohar

@BurnettGlen Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @BurnettGlen

@ArmaniBeauty thats fine ill spend a lot of money on the new stronger with you take photos videos and then be totally ignored from your customer service team..... can you help @FragranceShopUK

@NeilCraik007 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @NeilCraik007

@FragranceShopUK Appalling customer service based abroad. Perfume stolen (empty box) on Valentines. Still no resolution. This is how they treat members.😡

@MangenaPepertua Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @MangenaPepertua

@FragranceShopUK my order was not delivered abd you have no contact number.i am not happy!!!!