Bethan Al-nemah

@FragranceShopUK terrible customer service , parcel arrived damaged with a bottle of aftershave missing , ordered 4 items only received 3 been emailing and sent ring doorbell evidence and been a month and nothing

@Beer52HQ can you please tell me ,why my 16 year old was able to purchase a bottle of whisky and a box of 10 craft beers from yourselves , and you also charged him £70 for the privilege, do you not ask for ID ? I am disgusted, I will be taking this further

@HiltonHotels checked out of room on February 3rd after staying for 5 nights at your hotel on Times Square , I was charge a $500 deposit on arrival which I was told would be refunded , lo and behold said money is still pending in my account and has been since the 30th of Jan

@virginmedia Not just in the local area again unfortunately from what I have seen on social media so far it’s a 10 mile radius , what is the problem all the time , our internet is more off than on , when it works it’s brilliant but service just doesn’t last , without internet every month

Thanks for getting back to us! Sorry to hear it is confirmed as a local issue. Hopefully the field team get it sorted ASAP 🤞 Please keep an eye on the service checkers from our previous response for any updates, and let us know if there's no longer anything listed if you still have issues - we will then do our best to help further!

@virginmedia no internet again I’m my area , been over 8 hours now , when are you going to sort this problem out ? Off for over 40 hours the last time , was promised compensation, still waiting for that , but would love to know how you keep providing such a bad service

@virginmedia I have spoken to someone on webchat this morning they said they were aware there was a problem but can see that there is a problem in our area and that engineers will be sent to fix problem but no timeframe given , I hope it’s not another 2 days with no internet

Morning Bethan! 👋 Sorry to hear you are having some issues with your service recently! Is there any local outage or known fault listed as affecting you? There should also be an estimated fix time/date 👉 virg.in/service or by calling 📞 0800 561 0061. Let us know if nothing is showing as there may be a fault specific to your home connection or equipment we need to investigate. Thanks for your patience in the meantime! 🌞

@virginmedia no internet again in my area, only 2 weeks ago we were 30 hours without internet hope it won’t take so long this time for your useless company to sort it out. Paying £45 a month for what ??

@virginmedia Area experience problems with our internet , sometimes it only goes down for an hour or two but we are now over 14 hours , a courtesy text would be the way forward and to acknowledge that there are problems

@bethan_al No, that wasn't our intention at all. We just need to check to ensure that no known issues are affecting your connection currently. Can you please confirm which area you're in?

@virginmedia no internet for 13 hours in our area , customer service is non existent, and this happens far too often , pay £45 a month for a service which is way below par , I can’t wait for my contract to end fed up of the worse service ever

@virginmedia I’m in Treherbert cf42 area , I know from other social media sites that you are well aware there is a problem , the perfect response would have been that you are aware there is an issue and that you are actually dealing with it , but this happens on a weekly basis that we as an

@virginmedia Are you insulting my intelligence? That’s the first thing I check but of course your company always states there are no issues when in fact there are constant issues , there is an outage within at least a 5 mile radius , this happens far to often , worse internet provider ever

@bethan_al Hi Bethan, we're sorry to hear you've had no service since last night. Have you been able to check here:virg.in/service 👷‍♂️ to see if there's any known issues in your area, which could explain why? You can also run a test on your kit there, too.

@AskPlayStation Shame that Sony can also blacklist your console without reason and just say you broke the code of conduct , my son is now the proud owner of a £500 lump of plastic , console blacklisted but PSN not , make me sick

On PS5/PS4, you can play videos and music using 🔹Blu-ray Discs 🔹DVDs 🔹USB drives Enjoy movies, videos, and music on different media formats with PlayStation consoles🎥🎶 💡How to play videos and music on PS5/PS4 playstation.com/support/hardwa…

@virginmedia @NathanYeowell No nothing

@bethan_al @NathanYeowell I'm very sorry again to hear this. Can I just confirm was nothing shown on the service status page?

@virginmedia Hello - I've got an outage, can you let me know if it is general Microsoft-update-related or something else please? It was working pre-midday - the website won;t let me move beyond this screen. I'm in Griffithstown, South Wales, cheers

@virginmedia @NathanYeowell Yes I ah e tried everything , nothing is working , not even your WhatsApp messaging service , I can’t believe after leaving sky hoping for a better service this has happened , so angry right now

@bethan_al @NathanYeowell Hi there, we are so sorry that you have experienced these issues with your services. Can I ask if you have checked for outages in your area, and run diagnostics on your equipment via the service status page here: virg.in/service or line on 0800 561 0061?

@AskPlayStation My sons account has been completely blacklisted so his PlayStation 5 is now useless , which is a good thing but no reason why he has been banned , no way to contact you to find out why either only thing the email we received states that he breached code of

If you encounter offensive messages online, please block and report the offending user. Don’t retaliate. 💡How to report inappropriate content playstation.com/support/accoun…

@PlayStationUK is there anyway to actually speak to a person from customer support ?

@PlayStationUK my son was on his dads PlayStation playing with a friend of his , my husband had an email stating that there had been a breach of conduct on his PlayStation and within 10 minutes had a complete ban from PlayStation, it does not state why , what can we do

@Get_Licensed can you please tell me why after my husband passed his top up course we can’t get a copy of his certificate or a certificate number from yourselves , paid all that money and now can’t renew his license due to your customer support being unable to do a job

@The_Oodie placed an order 10 days ago , no updates at all and order hasn’t even been processed or sent , no way to contact customer support , how can you rip people off like this ? Not like the items are cheap even