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@airindia These are screenshots of two different statuses. Left is mine showing canceled whereas his is on time. Customer care told me because he is booked under different class, his ticket wasn’t canceled.

@explorer33477 Hi, please note that the other PNR also shows cancelled in our records. Please help us with the booking details of Mr. Bedi via DM to look into the concern.

@TataCompanies Extremely disappointed with Air India.Flight AI126 from Chicago to Delhi today — my economy ticket was canceled just 18 hours before departure, while my husband's business class booking remained untouched.

@airindia Also note, that he had to bear the cancellation charges from his pocket for something that wasn’t his fault. His business suffered as well

@airindia Yes, he had to cancel his flight because we were traveling as a family. We called customer care to express our situation but they couldn’t help.

@TataCompanies @TataCompanies I had an important appointment in India and was eagerly looking forward to reuniting with my family after three long years. This last-minute cancellation has caused me significant mental stress and emotional distress.

@TataCompanies Booking office was locked, O’Hare counter closed — no answers, no help. Looks like profit was chosen over fairness. You've lost a loyal customer.

@airindia Just know I am not letting this go. I have all the proofs. I have my husband’s tickets from business class, my tickets. Flight is on time today. You just decided to dump me and my son. I will take this further to higher authorities. This is RIDICULOUS!

@explorer33477 Dear Sir,, please allow us some time and we will get back to you with an update soon. Your patience in the interim is highly appreciated.

@airindia AI126 from Chicago to Delhi which is flying tomorrow, I went to your office to understand why my flight was canceled and not my husband’s who had a business class , booking office was locked. Ohare Counter was closed as well.

@airindia Air India cancelled my flight so obviously they gave me refund. I am not talking about the refund here. I am talking about how my flight was cancelled just 18 hrs before and left me scrambling. I had an appointment to attend in India. It took me 5 months to get that appointment.

@explorer33477 Hi, we understand your concern. As checked, our team has assisted you with the booking cancellation and refund. Moreover, we've noted your feedback and shared it internally for necessary review and action. We hope for your kind understanding in this regard.

@airindia I don’t want refund. I wanted to go to India for my appointment there. I obviously had to take refund when you canceled the tickets.

@airindia This is the same flight canceled for me, not for him.

@airindia You need to explain this. This is just not right.

@airindia This is my husband’s booking on the same flight which isn’t cancelled for tomorrow which is a business class through office. Whereas on the other hand my economy flight has been cancelled.

@airindia You can’t cancel some tickets randomly and allow certain people

#TravelAdvisory "As airspaces gradually reopen in certain parts of the Middle East, Air India will progressively resume flights to the region starting today, with most operations to and from the Middle East resuming from 25 June. Flights to and from Europe, previously cancelled, are also being progressively reinstated from today, while services to and from the East Coast of the U.S. and Canada will resume at the earliest opportunity. Some flights may experience delays or cancellations due to consequential impacts and extended re-routings/flight times, but we are committed to minimising disruptions and restoring our schedule integrity. Air India will continue to avoid airspaces assessed as unsafe at any given time. We will keep passengers informed of any updates and sincerely appreciate their understanding. The safety and security of our passengers, staff, and aircraft remain our top priority." – Air India Spokesperson

@airindia This is ridiculous. You have to answer! How can you cancel my tickets on the same hand you not business

@airindia Please tell me why you sent me a message that my economy seat for flight AI 126 tomorrow is cancelled and my husband who has a business class on the same flight is not canceled.

@airindia Hi, is flight AI 126 from Chicago to Delhi on June 25th as per the schedule?

#TravelAdvisory “Amid the developing situation in the Middle East, Air India has ceased all operations to the region as well as to and from the East Coast of North America and Europe with immediate effect, until further notice. Our India-bound flights from North America are diverting back to their respective origins and others are being diverted back to India or re-routed away from the closed airspaces. We request the understanding of all passengers who may be affected by this disruption that’s beyond an airline’s control. Air India is in continuous consultation with its external security advisors and is vigilantly monitoring the evolving situation. We will keep our passengers informed of any updates. The safety and security of our passengers and staff remain our number one priority.” - Air India Spokesperson

@airindia Hello, I have a flight from Chicago to Delhi. Flight number is A126. Is it as per the schedule?

Air India to reduce international services on widebody aircraft by 15% Move to ensure stability of operations, better efficiency and minimise inconvenience to passengers Air India remains in mourning on the tragic loss of 241 passengers and crew members aboard flight AI171. Our hearts are with the families, loved ones, and communities affected by the accident. Precious lives of passengers, crew on board and those on the ground at the crash site, have been lost. At Air India, we consider the family members of the deceased as part of our larger family and stand in complete solidarity with all of them, in these difficult times. In coordination with the Ministry of Civil Aviation and the Government of Gujarat, Air India is putting all possible efforts to support the family members of the deceased and the injured. Air India and Tata Group volunteers are deputed in Ahmedabad for coordination with family members for any assistance at the hospitals and for them to travel back to their respective homes with the mortal remains of the deceased. We pray for the departed souls and convey our deepest condolences to the families. Enhanced Measures The investigating authorities are continuing their efforts to find out the reasons for the accident. The DGCA had mandated ‘Enhanced Safety Inspection’ across Air India’s Boeing 787-8/9 aircraft fleet. Out of total 33 aircraft, inspections have now been completed on 26 and these have been cleared for service, while inspection of the remainder will be complete in the coming days. The fact that 26 aircraft have been cleared gives reassurance in the safety measures and procedures that we follow. As a matter of added precaution, Air India will also undertake enhanced safety checks on its Boeing 777 fleet and, going forward, we will continue to cooperate with the authorities, viz AAIB, DGCA, MoCA to ensure the safety of our passengers, our crew and our aircraft, which remains our highest priority. Temporary Route Curtailment Due to the geopolitical tensions in the Middle East, night curfew in the airspaces of many countries in Europe and East Asia, the ongoing enhanced safety inspections, and also the necessary cautious approach being taken by the engineering staff and Air India pilots, there have been certain disruptions in our international operations over the last 6 days leading to a total of 83 cancellations. Given the compounding circumstances that Air India is facing, to ensure stability of our operations, better efficiency and to minimise inconvenience to passengers, Air India has decided to reduce its international services on widebody aircraft by 15% for the next few weeks. The cuts will be implemented between now and 20 June and will continue thereafter until at least mid-July. This effectively adds to our reserve aircraft availability to take care of any unplanned disruptions. Air India apologises to the passengers affected due to these curtailments, and will inform them in advance and make its best efforts to accommodate them on alternate flights. Passengers will also be offered a choice to reschedule their travel without any cost or to be given full refund, as per their choice. The revised schedule of our international services effective from 20 June, 2025 will be shared shortly. With Your Support, We Will Rebound The curtailments are a painful measure to take, but are necessary following a devasting event which we are still working through and an unusual combination of external events. It is done to restore operational stability, and to minimise last-minute inconvenience to passengers. With the continued support of our passengers, the regulatory authorities, Ministry of Civil Aviation and India at large, we will come out stronger through this tragic incident and reestablish the confidence of our passengers and all stakeholders in our services, at the earliest.