Air India

@MoinuddinB77543 @JRSravani9010 Dear Mr. Babu, we're glad to hear that our staff assisted you well. We will certainly convey your compliment to them. See you onboard soon!

@airindia @JRSravani9010 Velan and Sravani,Dinesh was soo helpful at checkin counters happy to travel with airindia we ofare glad to appreciate the staffs at counter for a quick service and fast checking

@ABHISHE76481870 Dear Mr. Kumar, we hear you. Please DM us your booking details. We'll review it.

air india, I did web check-in of flight number AI 4206 DXB-DEL for 21 march and I checked this flight get cancelled from 15 March that means it have low possibility to depart but I have to go home urgently due to some circumstances. I requested you to please help me.@airindia

@GauravSoni41858 Dear Mr. Soni, thank you for the kind words. We’re here to make every journey a little more special. See you again soon!

@airindia @JRSravani9010 efficient smiles of the staffs at check in counters were soo amazing and made my day by the staffs Velan and Sravani and explained very well about the connection flights

@Vaibhavswa56685 Dear Mr. Swarnkar, thank you for the kind words. We’re here to make every journey a little more special. See you again soon!

@airindia @JRSravani9010 we would like to extend our heartfelt appreciation to our wounderfull staff Velan and Sravani for the exceptional service you provide to our customer every day your dedication was soo helpful

@AKarkee60146 Dear Ms. Karkee, thank you for the kind words. We’re here to make every journey a little more special. See you again soon!

@airindia @JRSravani9010 Happy smiles and happy staffs at check-in counters thank you for your great services I take a moment to appreciate the staffs Daisy and Sravani at counters at counter who were pro active

@ayu_meel Dear Mr. Choudhary, we are in touch with you via DM.

@airindia @Flipkart My flight PNR 8S6TKUis cancelled due to UAE air space closure it was booked by flipkart travel, now I want to rescedule Air india website saying contact to travel agent and Flipkart travel support saying contact to airline, please guide what to do ?

@Mokshitavav1jf Dear Ms. Vashisht, we are in touch with you via DM.

@airindia Already done- pls acknowledge the DM and revert ! @jagograhakjago

2 months. No response. Our family of 5 (incl. a senior citizen) travelled Vienna → Istanbul → Dubai → Delhi. All 9 bags mishandled – never loaded from Istanbul, delivered over 10 days, some damaged. Complaint Ref: DELAI18267 Is this acceptable service? @DGCAIndia

@rana_sita58892 Dear Ms. Rana, thank you for the kind words. We’re here to make every journey a little more special. See you again soon!

@airindia @JRSravani9010 I want a to take a moment to give a big shout out to the staffs Daisy and Sravani that solved our issue very quick and soon since we are travelling with connection flights

@parry41579218 Hi, we're glad to hear we could make your flight memorable! Our crew is grateful for your appreciation. See you again soon!

We would like to express  our appreciation for the wonderful service on our @airindia flight AI 128 from London to Mumbai on March 18! The crew was fantastic and very helpful. Special shout out to Natasha for making our journey comfortable. Thanks @airindia

@Rahat24918 Dear Mr. Parveen, we understand that our airport team is in touch with the travelling passenger regarding the update on the left-on-board baggage. Thank you for reaching out to us.

@airindia Dear passenger,, please come to collect your bag from.. JEDDAH airport - North terminal - Swissport store @MoCA_GoI

The airline initially said that my luggage would be delivered to my home, but now they are asking me to come to the airport and collect it myself. Jeddah Airport is 250 km from my location — who will bear this travel cost? @airindia

@Sumanb1984 Dear Mr. Bhowmik, we understand that our airport team was able to connect with the passenger and that the bags were reunited on 16 March. Thank you for reaching out to us.

@airindia Can I go consumer court that you are harrassing a working woman and child after keeping their daily needs? Is it your service @airindia ???

My brother has came from Delhi to CCU by Air India flight. But at ccu airport his 3 luggage has not been delivered by Air India. They said it was their mistake. But my point is that that luggage has not trased out and not been delivered to us. Please reply @airindia ..

@MO_warsi786 Hi, we understand your disappointment and always aim to minimize any disruption. We have duly noted your input for internal review. Hope to serve you better in the near future.

@airindia Just taking a follow up.

The flight was already late Now they cancelled the refreshments because of bad weather 😭 Ft. @airindia

@akshays_10 Dear Sir, we acknowledge the shared details and are highlighting the same internally. Please allow us some time to share an update via the same email. Thank you for your patience and understanding.

Attached was the background. @airindia never agreed and asked me to ‘validate’ the incident. Even though they had it recorded that the seat was broken, they asked me for the names of crew member to ‘validate’ the incident and wasted time until I supplied with pics and videos

@DGCAIndia @TataCompanies @airindia @MoCA_GoI @airindia is scamming me and not responding to my emails on unserviceable seat for a long haul. It’s been 3 months, there’s no redressal and case is closed from their end. Case No: 34630043

Dear Mr. Jain, we hear you, however, please note that passengers are required to file a complaint (PIR) for damaged baggage at the arrival airport, as this number is necessary for follow-up. Our team at the airport assess the extent of damage to offer assistance. Nevertheless, we have taken note of your remarks and flagged this.

@airindia @airindia and cc @DGCAIndia - I know its my mistake that i did not report damaged luggage immediately as i was supposed to take another flight. I wanted to know why airlines have opened my luggage by breaking the lock and didn’t even bother to inform me at all?

@airindia I have taken flight (Business class) from Mumbai to Johannesburg through Mauritius on 16th March. My luggage lock was found broken once received at Johannesburg airport (inter transfer by airlines). I was never informed at either Mumbai airport nor Mauritius airport.

@mvnithin49 Hi, we understand your concern and would like to inform you that the amount of your ticket has already been refunded from our end. You may get in touch with your travel agency and ask them to connect with Air India sales team for any further assistance.

@MoCA_GoI @airindia Request a prompt response on the subject matter. I am yet to receive my refund. It's been 10 days since the cancellation

@airindia Hi, it's been more than a week since flight is cancelled but yet to receive refund. PNR 7L3O5N Tired with ping pong games between @airindia and @makemytripcare for issuing my refund. Terrible service.

Dear Sir, we would like to inform you that the ticket amount has already been refunded from our end to the source of booking. Please reach out to your respective travel agent to claim the amount. If needed, they can contact the Air India Sales team for support. Look forward to your kind understanding. For privacy, avoid sharing personal details publicly.

@airindia Thank you for the acknowledgment. Please provide the Bank ARN and settlement date for PNR ADM5RY immediately. The 14-day legal refund window expired on 18 March. My agent (Wakanow) claims they have not received funds. I have already sent a DM with Case #37691435.

@AirIndia @AirSewa @MoCA_GoI Flight cancelled by Air India on 4 March. 16 days later, no refund or ARN provided. Instead of resolving Case #37691435, AI raised a duplicate case to delay further. I am being forced to pay @Tamara_Pay installments for a service never used. Please intervene! #ConsumerRights #AirIndia #TravelLaw

@ChhalaniChirag @DGCAIndia Dear Mr. Chhalani, we're unable to locate any PIR copy share via DM. Please share the same for us to assist you.

@airindia Hello, I am in touch. I have sent you the details, haven’t received any response. @DGCAIndia

@airindia Forget the fact that I didn’t get my luggage on priority despite paying, it has come broken. Maharaja indeed?

@D_c0mm0n_man Hi, we have flagged this. Our airport team shall connect with you.

@airindia I am still waiting to hear from your team, why does it take so long? Will this case ever be settled?

@airindia could you plz update on complaint no# DELAI83527 for flight AI926/2Mar from RUH/DEL?. Almost an year now but no action has been taken, have shared all my details over the email.

@nation_first950 Dear Sir, we've written to you via DM. Please check and acknowledge.

@makemytrip @airindia @AirIndiaX @airindia waiting for your reply

आप सभी @makemytrip @airindia @airindia

@GurpreetKaur339 Dear Ms. Kaur, we completely understand your concern. Please help us with your booking details along with the bag tag number via DM. We'll get this checked.