Intercom

Over the past four weeks, we've shipped major improvements to Procedures & Simulations, big updates to the Fin Voice experience, and made it significantly easier to set Fin up as a personalized shopping assistant. Here's the full rundown, with real demos and why each change matters for your team and your customers. What's new: → Procedures & Simulations (0:51): Build and manage Fin for complex queries without needing an engineer. Write in natural language, test every step in simulation, and deploy with confidence. → Fin Voice: pronunciation rules (4:18): Full control over how Fin says your brand and product names, so every call sounds like it belongs to your company. → Fin Voice: 11 new natural voices (5:48): More voice options to match the tone and feel of your brand. → Fin Voice: background noise reduction (6:28): Fin automatically detects and filters background noise on calls, no configuration needed. → Shopify Setup Experience (8:21): Connect Fin to your Shopify store in under two minutes. Fin learns your full catalog, tracks live inventory, and becomes a personalized shopping assistant right out of the box. → Help Desk Updates (12:31): 11 new call metrics for teams using phone support, and holiday office hours – our most upvoted community request. Everything shown is ready to use now. Watch Brian, Alihan, and Robert walk through what's new:

Register to attend here: fin.ai/paris

Hiring someone new always comes with a question: will they actually do great work? With Agents, that same “black box” problem applies. Teams want more visibility & control over what their Agents are actually doing and how well they're doing it. On March 24th, we’re unveiling new updates to @Fin_ai that deliver just that. Join us live in Paris or online from anywhere. Register at the link in the comments.

Download the full report here: intercom.com/customer-trans…

When AI handles the repetitive questions and high ticket volume, support teams can focus on deeper customer expertise and the moments that matter most. See how companies like RB2B, Gamma, Lightspeed Commerce, Anthropic, Breathe, and MONY Group are putting this into practice. You can explore the full 2026 Customer Service Transformation Report at the link in the replies 👇

Our latest research shows that AI's impact on support teams runs deep. Some (like the team at RB2B) have seen AI resolve the equivalent of 90% of a human’s yearly ticket workload, saving thousands of support hours, speeding up response times, and improving customer satisfaction. But the biggest shift goes beyond improved efficiency: it changes the nature of customer support roles themselves.

Sign up here: fin.ai/paris

We had Brian react to some of our most requested product features. Some have already shipped. One is coming soon. Join us on March 24th to see what’s launching, live in Paris or online from anywhere. Register at the link in the replies.

You can watch the full @Fin_ai Product Updates video from February here: fin.ai/updates

Your customers won’t trust a voice AI Agent that mispronounces product names, sounds off-brand, or gets thrown off by background noise. In this demo, Brian and Alihan walk through three Fin Voice upgrades: pronunciation rules, 11 new natural voices, and improved background noise handling. Pronunciation rules let you control how Fin says brand names, product names, and industry terms. You can also choose from 11 voices to better match the tone of your brand. And because customers call from everywhere, Fin now automatically reduces background noise so conversations stay smooth and natural. Watch the full product updates video at the link in the replies.

Watch the full product updates video here: youtu.be/toaEBY_MlDs

Setting @Fin_ai up as a personalized shopping assistant on @Shopify now takes under two minutes. In this demo, Brian and Robert walk through the new setup experience. Just authenticate your store, connect Fin to your full product catalog, then turn on the Messenger. No code, no manual uploads, and no digging through settings. Once connected, Fin has a live link to your store. It can recommend products, personalize suggestions based on what it knows about the customer, add items to cart, and even promote active sales. All in real time. Watch the full product updates video in the replies below.

Every business strives to deliver a perfect customer experience. But to make this a reality, you need an AI Agent that: ‣ Delivers incredibly high performance ‣ Can be deeply configured ‣ Generates rich insights ‣ Continuously improves Join us on March 24 for a major product announcement that helps you make perfect customer experiences possible. x.com/i/broadcasts/1…

Watch the full product updates video from February 2026 here: fin.ai/updates

Customers call from cars, airports, restaurants, but now background noise doesn’t need to disrupt your customer conversations. Brian shares how background noise cancellation in Fin Voice helps customer conversations flow more smoothly and allows your AI Agent to solve queries more efficiently. Watch the full video of what’s new with @Fin_ai, at the link in the replies.

@velfo Love it – and thanks for using @Fin_ai

Uma das ferramentas que mais tem feito a diferença na HumanTrack é com certeza o @intercom A gente usa MUITO o FinAI que é o agent de suporte deles e ele é ABSURDAMENTE bom, ele toda semana nos surpreende com um caso novo que acaba resolvendo com sucesso

Navigating healthcare can feel complex, painful, and overwhelming for patients. Every interaction involves sensitive information and must be handled with care, empathy, and strict compliance. Circle Medical brought in @Fin_ai, Intercom’s AI Agent, to help patients reach the right care teams faster (cutting resolution time by 58%) and in a secure, compliant way. Hear from Aurélia Dagan, Head of Patient Experience, on how they made the shift ↓

Watch the full Fin Product Updates video from February 2026 here: fin.ai/updates

Your brand name is central to your company’s identity, so it matters how your customers – and your AI Agent – pronounces it. Brian explains how we’ve upgraded Fin Voice with pronunciation rules, in order to give you complete control over how @Fin_ai sounds to your customers. Find out what’s new with Fin and watch the full video, linked below.

We're launching v2 of the AI Startup Pack by @fin_ai, a new toolkit built to help startups move faster with $500,000+ in AI credits. Through the pack, startups can get discounts on AI products from @fin_ai, @elevenlabs, @cloudflare, @incident_io,@attio, and more. If you’re building an AI-powered startup, check it out.