ScS

@C_Law @C_Law Hello Chris, If you require any help then please feel free to send us a private message and include your order details. Many thanks ScS Social Media Team

@scssofas Not good.

@Paul23106948 @Paul23106948 Hello Paul, Please send us a private message, including your order details, so that we can take a look over this for you. Many thanks ScS Social Media Team

@scssofas You’ve not even responded to our complaint regards the armchair we bought from you. Very poor customer service. Ombudsman, here we come.

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@naturesgreat @naturesgreat Hello Sue, Thank you very much for your lovely feedback, we will certainly pass this onto the store. Many thanks ScS Social Media Team

@scssofas WOW your new store in Kidderminster is amazing! Looks so fresh and well set out. Everything looks premium quality. We bought a bed settee, so happy with our choice. Thanks Matt for top service! Very welcoming, friendly and knowledgeable. Great experience

@ickis22 @icki Hello Krystle, If you would like to send the team a private message and confirm the model that you are interested in, we can then confirm the correct measurements for you. Many thanks ScS Social Media Team

@scssofas Hi, can you tell me the size of the Eldwick power recliner chair. There is a discrepancy on the site between versions. One is 60cm (head and lumbar) wide and the other is 102cm (head only) but the only difference is what reclines. Internal seat width is the same.

@ianmitty @ianmitty Hi Ian, We are sorry that you delivery did not go as expected. Please feel free to send us a private message if you require any help so that we can take a look. Many thanks ScS Social Media Team

@scssofas just had a failed delivery of our new sofas off you having waited ages for it in the first place disgusting service

@laurakafry @laurakafry Good Afternoon Laura, we do sincerely apologise for this and we will look into this further for you. Please could you send us a private message with your postcode, address and email so we can locate your account. Many Thanks ScS Social Media Team

Thanks @scssofas an apparent system glitch has caused us to have no sofas to sit on and no call back with a solution when promised. Our sofas aren’t even in the country when we were told they were being delivered today!!!

@Densie992013x @Densie992013x Good Afternoon, yes that is not a problem, please could you send us a private message with the store and range you would like to view and we will look into this for you. Many Thanks ScS Social Media Team

@scssofas are you able to check stock availability in store for a particular sofa? I would just like to view it first

@pmilligan1983 @pmilligan1983 Hi Paul, we will certainly have a look into this for you. Please could you send us a private message including your postcode, address and telephone number so we can look into this further for you. Many Thanks ScS Social Media Team

@scssofas Ordered a sofa instore last week, and was going to order the Bindella Large Arc Lamp too, but was told to order it online instead, as it would be going on sale. However, it and all lighting products have just been removed from your site. Will it be available again?

@paulb70s @paulb70s Hello Paul, I do apologise about this. If you have not already, please could you send us a private message with your query and account details so we can look into this for you. Many Thanks ScS Social Media Team

@scssofas awful service. I need to contact them. Called and offered auto call back service. After 1 hour they drop called me (presumably to show they had called). Called back and requested call back and no call received. Today They open at 9 so called today at 9.01 still on hold

@RushiMunshi @RushiMunshi So that we can look into this further, please feel free to send us a screenshot of your comment and the order number or address and postcode to socialmedia@scs.co.uk. Kind Regards, Bradley - ScS Social Media Team

@scssofas what's your response time once issue has been raised about new sofas delivered due to poor craftsmanship? It has been over a week since this was raised at a local store in Stockport but no response at all???

@CarolineHirons1 @CarolineHirons1 Hi Caroline, I do apologise for this. Please could you send us a private message with your postcode, address and telephone number so we can look into this for you. Many Thanks ScS Social Media Team

@scssofas I’ve tried to email your customer service department twice over a sofa I bought in February of this year. The arm of the sofa has come lose from normal use. My emails have gone unanswered and unacknowledged. Could you advise as to how I get this situation rectified.

@Hilda980499041 @Hilda980499041 Hello Hilda, We are very sorry to see this, Please feel free to send us over a private message, including your order details, if you require any help. Many thanks ScS Social Media Team

@scssofas has to be the worst company I’ve ever purchased something from.The customer service is awful with no follow uI was pregnant sitting on the floor or bed hoping to get my furniture delivered but still nothing.just had my baby and I still have to sit on the floor waiting

@ImperialSPbrist @ImperialSPbrist

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@SarahHobbs365 @SarahHobbs365 Good Morning Sarah, I am sorry to see this. Our lines open today from 10am or please feel free to send over a private message, including your order details. Many thanks ScS Social Media Team

@scssofas waiting on an order since the beginning of February, originally due April. After multiple delays they tried to deliver today. Delivery was failed as the on loan furniture wasn’t arranged for collection. Customer service centre is closed and the branch is closed!

@Rob_Nicholson_ @Rob_Nicholson_ Hello Rob, We are sorry that you have issues with your sofa. Please send us a private message, including your order details, and we can take a look. Many thanks ScS Social Media Team

Well once again, I have to post about the disgraceful after sale service from @scssofas time and time again, they fail to contact you to discuss issues with your sofa. If anyone is considering buying from this organisation, I would urge you to think again.

@BigPeteW2 @BigPeteW2 Good Afternoon, Please send us a private message, including your order details, so that we can locate your order and take a look. Many thanks Lynsey - ScS Social Media Team

@scssofas reclining lay-z-boy chair has already been bodged twice in the 11 months I’ve had it. It’s shocking quality falling to bits. Not fit for purpose and you don’t care

@dPuReBall @dPuReBall Hello Marty, Please send us a private message, including your details, so that we can locate your order and take a look. Many thanks ScS Social Media Team

@scssofas we spent £3000 on a new sofa, After a week the cushions have sunk back to the point I can feel the frame on my back which is causing pain... an engineer came to have a look and even he said he could feel it but because its manufcaturer standards they cant do anything...

@WendyTh49986783 @WendyTh49986783 Hello Wendy, We are sorry to see this. Please send us a private message with the order details included so that we can take a look. Many thanks ScS Social Media Team

@scssofas you have left two 86 year olds with no furniture. Sofas have been at the warehouse since last Thursday. Delivery promised yesterday and again today but nothing has arrived and no apology. They are stressed and at their wits end. Shame on you.

@xViCkIx_ @xViCkIx_ Hello Vicki, Please send us a private message, including your order details, and we can certainly check for an update for you. Many thanks ScS Social Media Team

@scssofas beyond desperate for the sofa I ordered at the end of March. Why does it take so long?

@greillyrtr @BjjJkelly @greillyrtr Good Morning Gemma, I do apologise that you still haven't received this. Please could you send us a private message with your postcode, address and telephone number so we can look into this for you. Many Thanks ScS Social Media Team

@BjjJkelly @scssofas Hi, no, I've still not received the power pack or any response at all.

@scssofas Hi, any chance your company can send my missing sofa power pack out? No return emails/ calls and average 50 mins on hold. Store can't help. Shocking customer service!