Jon Chui-Rapley 🇪🇺🛶🏎🏞🦥

My 2025 @MarchForRejoin IV placard design preview and next #MarchForRejoin it will be a more visible A2 print (as opposed to the small A3 print for MarchForRejoin III). Do I dare order A1 prints? 🇪🇺🇬🇧 #RejoinEU #RejoinEUMarch #RejoinMarch #JoinSchengen #BollocksToBrexit

@TNLUK Finally managed to get into the phone call queue today - had my issue sorted by an agent. Turns out the calls were so busy because so many people had the same problem with the system making duplicate purchases.

@Jon_Chui_Rapley Unfortunately there is nothing further I can do as we can not access customer accounts via Social Media. I would suggest giving us a call when we open at 8am tomorrow. ^Amelia

@TNLUK I still cannot get through to someone on the phone on the contact for online players. I need to get in contact quickly but am given a high call volume automated recording and the am hung up on

@TNLUK I'll have to try that

@TNLUK I'm afraid 5 days would be too late - the next EuroMillions draw is tomorrow evening and the ticket would likely get locked-into play at 19:30 tomorrow.

@Jon_Chui_Rapley The only other thing I can suggest is to arrange a call back for you. However, we aim to contact players within 5 working days; but due to current volumes, this may take a little longer. Let me know if you would like this to be arranged? ^Amelia

@TNLUK And I still cannot get through on the phone to have the duplicate ticket cancelled and refunded. I don't want compensation - just a ticket invalidation and a refund for that ticket. /4

@TNLUK I end up with 2 tickets with the same numbers (2x £20 spent) with only the raffle numbers being different. The rest of the money was meant to go on 4 weeks of my Lotto numbers. 3/

@TNLUK "Thank you for contacting the National Lottery..." message, then it hangs up on me

@TNLUK I am not even placed into a queue

I can only apologise. We are experiencing high volumes and are trying to help players as quickly as we can. I can only advise you to call in to have this investigated, or you can also try webchat, which can be found through the link below - national-lottery.co.uk/contact-us Lines are open until 8pm. ^Amelia

@TNLUK Webchat gives me a bot that cannot help with my issue. Phone number hangs up on me right after telling me about large call volume

@TNLUK I still can't get through to the helpline due to the large volume of calls - has this happened to many others this morning? I would like to have this fixed before 19:30 on Tuesday (the first draw for this ticket)

I'd love to be able to help however I would need to look into your account to do this, which I'm unable to do over social media. We are experiencing high volumes and are trying to help players as quickly as we can. I can only advise you to call in. You can also try webchat, which can be found through the link below - national-lottery.co.uk/contact-us The lines will be busier than usual. We appreciate your patience. ^Lou

@TNLUK I had an error after trying to buy my monthly EuroMillions ticket through the app. I got the error asking me to try again. After closing the app and opening it my funds were taken twice for the same ticket (£40 instead of £20) and I have 2 tickets for same numbers

@TNLUK The login became successful on the website at 19:31 that day (after draw purchases closed), however, when I tried to log into the updated app again with the correct details it still failed 4 times and locked my account which I had to recover. Both work now under a new password.

@Jon_Chui_Rapley We're sorry to hear that, are you still having the same issue today? Please let us know, so we can try to help. ^Lou

🗞️ Good news 🗞️ Our new look app and website are now live, thank you for your patience.

@BattlefieldComm First post on X formerly known as Twitter for me for quite a while: this has been really disappointing. EA App customers really deserve some form of compensation whether it be in-game items or financial. I feel foolish to have pre-ordered when so many people advocate against it.

Installation of Battlefield 6 Content Pack issue - Update 2 The team is in the process of deploying a resolution for the issue that causes players on the EA App to be unable to start game modes due to missing DLC/content. Players will need to restart the game for this to take effect. We expect this to be completed within the next hour or so and will update when it's done.

Starmer's red lines to closer EU-relations need to be erased.

@bt_uk Hello, an engineer is due to arrive on Monday to install an ONT to connect us to the FTTP network. We are currently connected by telephone pole. Would it be possible to have the ONT installed in the upstairs bedroom at the front of the house? An AC power socket is nearby.

A couple of months ago I joined B-l-u-e S-k-y As jonrapley If anyone following is interested