Delhi Metro Rail Corporation

@stoxmojo Thanks for the feedback. Necessary rectification has been done and suitable action has been initiated. Any issue may be reported immediately at the nearest customer care center. Passengers may also call our 24*7 IVRS helpline 155370 for immediate assistance.

@OfficialDMRC Overcharging 10rs for urinal at sulabh toilet sarojini nagar also masked complaint number so no one complaint look into complaint

Any inconvenience is regretted. The issue with the mentioned lift was attended and rectified promptly. It is working normal at present. Any issue may be reported immediately at the nearest customer care center. Passengers may also call our 24*7 IVRS helpline 155370 for immediate assistance.

@OfficialDMRC Johri Enclave ki lift no 3 Kharab hai abhi thik karayen

Thanks for the feedback. This shared receipt does not pertain to DMRC authorized parking of Hindon River Metro Station. Further, Parking rates are displayed at suitable location and passengers should pay according to the rate list, and take receipt of the charges paid. Any issue may be reported immediately at the nearest customer care center. Passengers may also call our 24*7 IVRS helpline 155370 for immediate assistance.

@OfficialDMRC @MoHUA_India Taking advantage of weather conditions by delhi metro parking contractors should be checked by the authority concerned

Thanks for the feedback. This shared receipt does not pertain to DMRC authorized parking of Hindon River Metro Station. Further, Parking rates are displayed at suitable location and passengers should pay according to the rate list, and take receipt of the charges paid. Any issue may be reported immediately at the nearest customer care center. Passengers may also call our 24*7 IVRS helpline 155370 for immediate assistance.

#DelhiMetro #PublicIssue 🚨 @OfficialDMRC Why is parking at Hindon River Metro Station being overcharged? Official rates differ from what commuters are paying on ground. Kindly clarify rates & take action against overcharging contractors. #DelhiMetro

We regret the inadvertent delay in response. Any inconvenience is regretted. In line with the Government of India National Common Mobility Card (NCMC ) initiative, we aim to facilitate seamless travel across various transport systems nationwide, as well as retail transactions. All banks' NCMC cards are accepted in the DMRC network/Airport line. Owing to this, DMRC cards are less in circulation. Further, The Virtual Smart Card is a service introduced by DMRC under the Digital India initiative, which allows passengers the freedom to use smart card facilities through digital means. This facility can be availed via the official ‘Delhi Metro Sarthi’ app. 10% to 20% discount applicable on DMRC Smart Cards is also available on NCMC and Virtual Smart Cards. For more information, passengers may visit our official website (delhimetrorail.com) or call our helpline at 155370.

@OfficialDMRC Visiting Delhi for #AIImpactSummit2026 Tourist cards not available from Customer Care at Rajiv Chowk Metro station😢

Any inconvenience is regretted. Please be informed that mentioned recharge wasn't successful and the amount has been refunded successfully on 09-02-2026 with Refund Ref Number(ARN): 979092952772. Please check the bank account statement for the mentioned date. In case of any assistance passengers may reach us at pcms.dmrc.org/careqr.

.@OfficialDMRC !!! No respond from customer care + DMRC on X. @Paytmcare can you please help me get refund of Rs 500. I paid using PayTm. Please find receipt below.

Any inconvenience is regretted. Encroachers are regularly eradicated by station staff with the help of security staff from the station area. The area was inspected immediately upon information and necessary action taken in this regard. However, the mentioned area does not pertain to DMRC. Further, in case of an issue, passenger may contact the nearest customer care center or call our 24*7 IVRS helpline 155370 (on a calling party pay basis) for immediate assistance. You may also write to us at pcms.dmrc.org/careqr/.

@OfficialDMRC @LtGovDelhi @CMODelhi Complete footpath blocked by DMRC CAR PARKING at Sector 18-19 Rohini Metro station ,footpaths which is under maintenance of DMRC are surrounded with Garbage, footpath for Passengers not for parking

@vipulgargyuva @Paytmcare @jagograhakjago @najafgarhconfes Hi, please take up with the concerned service provider. However, an option to continue without insurance is also available.

@Paytmcare @OfficialDMRC why u cutting extra 19 rupee while recharge of metro card, this is kind of loot. Refund my rupees.. I don't need any insurance? @jagograhakjago @najafgarhconfes

The National Common Mobility Card (NCMC) is an initiative of Government of India, to have a common mobility card across various transit systems in India. NCMC will enhance passenger convenience as they will not need to carry/purchase multiple cards for different transit networks. All banks' NCMC cards are accepted in the DMRC network/Airport line. Owing to this, DMRC cards are less in circulation. Further, The Virtual Smart Card is a service introduced by DMRC under the Digital India initiative, which allows passengers the freedom to use smart card facilities through digital means. This facility can be availed via the official ‘Delhi Metro Sarthi’ app. 10% to 20% discount applicable on DMRC Smart Cards is also available on NCMC and Virtual Smart Cards. For more information, passengers may visit our official website (delhimetrorail.com) or call our helpline at 155370.

@OfficialDMRC when will be dmrc metro card available at pancheel park metro stations ??

Any inconvenience is regretted. Parking is available for bonafide metro commuters on first come first serve basis only. When parking lot is full the Parking full board is placed by attendant for information of commuters. In case of an issue, passengers may immediately contact the nearest metro officials/customer Care center or call on DMRC 24X7 helpline 155370 for assistance.

@OfficialDMRC At Noida Electronic City Metro Station, bike parking entry is being denied. Metro space is being used like personal property. Is metro property allowed to be treated as private space? Are there no proper rules? Please look into this issue.

The National Common Mobility Card (NCMC) is an initiative of Government of India, to have a common mobility card across various transit systems in India. NCMC will enhance passenger convenience as they will not need to carry/purchase multiple cards for different transit networks. All banks' NCMC cards are accepted in the DMRC network/Airport line. Owing to this, DMRC cards are less in circulation. Further, The Virtual Smart Card is a service introduced by DMRC under the Digital India initiative, which allows passengers the freedom to use smart card facilities through digital means. This facility can be availed via the official ‘Delhi Metro Sarthi’ app. 10% to 20% discount applicable on DMRC Smart Cards is also available on NCMC and Virtual Smart Cards. For more information, passengers may visit our official website (delhimetrorail.com) or call our helpline at 155370.

Single day tourist card not provided by costumer executive at Chandni chowk metro station @OfficialDMRC . Unbelievable?

@pksengar Thank you for your feedback regarding the air conditioning unit cooling issue. The mentioned car was checked in depot and air conditioning units were found functioning normal.

@OfficialDMRC plz increase ac temperature as coach is chilling. From millennium gurgao to Samaypur Badali coach No - M2 C57.

Any inconvenience is regretted. We make all efforts to maintain the service reliability of the equipment, and any intermittent technical issue is attended by staff on priority. There was some technical issue in a Automatic Fare Collection Gate & the same was rectified. Presently, all AFC gates are working normal. In case of inconvenience, passengers may contact the Station Control Room number displayed on the escalator or call our 24 x7 helpline no 155370 for assistance.

Only 1 out of 3 AFC gates is working at Gate No. 1, Janpath Metro causing trouble for commuters. @OfficialDMRC #DelhiMetro

@Deepaks77326252 @narendramodi @realDonaldTrump @aajtak @ndtv Any inconvenience is regretted. ₹16.80 have been added to the virtual card balance on dated 20.02.2026.

@narendramodi @OfficialDMRC @realDonaldTrump @aajtak @ndtv 997168736 Deepak Singhal 16-1-2026 8.27:43 AM QR ID 1609442469399691174 Txn ID 2191346302452455956 Shahdara to Mohan Estate Digital Fraud by DMRC Balance Rs2017 - Rs43.20 = balance fraud Rs1937.10

@DrAlokSharma000 Hi, please write to us at pcms.dmrc.org/careqr/ and elaborate the issue faced. Please share your contact number also for further communication in this regard.

@OfficialDMRC The Station Manager at Shaheed Sthal New Bus Adda needs urgent training in customer relationship management as I had personally taken taste of irresponsible behaviour while helping an inebriated youth around 9 pm at platform and gate no 1, Heavily Dissatisfied now

@shakti_rashtra @DelhiPolice Hi, any inconvenience is regretted. Kindly share the train set number and coach number for necessary action.

Hawkers inside Delhi Metro coaches are creating serious disturbance and inconvenience to passengers. This is affecting safety, hygiene, and smooth travel. Requesting @OfficialDMRC @DelhiPolice to take strict and immediate action. @OfficialDMRC.

The Delhi Metro Rail Corporation (DMRC) has been honoured today with two Gold Awards: first, in the category 'Smart Mobility & Transport Transformation' for its initiative “DMRC's Smart Transportation Solution: Integrated, Digitalized and MaaS”; and second, in the category 'AI & Data Analytics for Public Good' for "Advancing Predictive Maintenance and Intelligent Asset Management through Digital Transformation" at the Economic Times GovTech Awards 2026. This recognition highlights DMRC’s commitment to delivering seamless, technology-driven, and sustainable commuting solutions for millions of passengers. The awards were received by Shri Manuj Singhal, Director (Infrastructure) during a ceremony at Hyatt Regency, New Delhi. #DelhiMetro

Hon’ble @ltgovdelhi Shri S. @SandhuTaranjitS took a metro ride home this evening 🚇 Amid the rush and rhythm of the city, the spirit of Delhi’s warm conversations, shared smiles, and quiet efficiency keeps the capital moving. Delhi Metro @OfficialDMRC stands as a living example of how world-class, efficient, and seamless public transport can make our cities more accessible, cleaner, and better connected.

A ride back home on the ever-reliable Delhi Metro Rail! 🚇 Had nice interactions with fellow Delhi residents along the way. दिल्ली मेट्रो इस बात का सशक्त प्रमाण है कि efficient और सुचारु public transport, हमारे शहरों की कई समस्याओं का प्रभावी समाधान कर सकता है।

@DhasmanaAnil नमस्कार, कृपया अपनी समस्या का विस्तृत विवरण pcms.dmrc.org/careqr/ पर लिखें।साथ ही, आगे की जानकारी के लिए अपना संपर्क नंबर भी साझा करें।

@OfficialDMRC सुबह आठ बजे रोहणी वेस्ट पर दूसरा काउंटर हमेशा बंद रहता हे और दूसरी तरफ लंबी कतार लग जाती है।