TfL

@FinleyTheFloof Hi Finley, I'm sorry that to learn of the issues you've had with the 128 bus. I've checked the route but can't see any delays reported. If you complete the form below, our team at London Buses will work with the operator to address your concerns - tfl.gov.uk/help-and-conta…. RG

@wan2go2themoon Hi, sorry to hear this. Please send us a direct message with further details, so we can assist. Thanks RG

@TfL @TfLAccess 2 days and counting. Customer Support Systems are down. No message to advise passengers who keep waiting. Take your time.

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

Hello. If you have an online account, you can make these refund claims through it via contactless.tfl.gov.uk There is an option under the journey history that says 'Contact us about this journey.' Or email customerservice@tfl.gov.uk - an agent will check and refund. Alternatively, you can call us on 0343 222 1234 to speak with one of our customer service advisers who'll be happy to help. Thanks, 翻译

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@TfL pretty sure you’re trying to charge me £20 for an £8 journey and your website keeps taking me in circles !!!

Hi, thanks for getting in touch. There are no reported issues with app, please delete and reinstall. If this doesn't work please call our Customer Service Team on 0343 222 1234, between 08:00-20:00 hours, and they'll be able to assist you with this. Alternatively, you can use the link at tfl.gov.uk/help-and-conta… to register an enquiry.

@TfL is your app working as for a week I have not been able to login for oyster updates?

@Jordan68922980 Hi there, thanks for letting us know. I’d recommend emailing victoriacoachstationenquiries@tfl.gov.uk with the full details so the team can look into this for you. Thanks again ^DD

@IsleOfNate Fingers crossed 🤞

@TfL this dickhead (me) left his wallet on the number 49 when I got off at Clapham Junction at about 11pm - it looks like it's still on that bus going back the other way. I was on the top deck, front row and drivers side. I'd love it back cause of some pictures of my kids.

@BabsOkoye Hi, sorry to hear this. I can understand how frustrating this must be for you. To report this please log details here tfl.gov.uk/help-and-conta… Once received, this can be investigated for you.

@96ecdw Apologies for the delay once more.

@KMWood49 Hi Kevin, thanks for getting in touch. Good to hear station staff were available to assist you in resolving your ticketing issues. Really appreciate your positive feedback, I'll pass this on to the station manager. Have a great day.

@RJDoyleSW2 Hi Robert, Thank you for reaching out. We have been advised that this has been passed onto the Asset Operations team. They are aware and will take the necessary actions to resolve the issue. ^Mk.

@BethanyK11223 it can take up to 10 working days depending on the number of cases. Also check you junk folder during that time as sometimes they are sent there.

@TfL How long will it take to get a response ?