EE

We already talk football with our hands. Let's use them to learn British Sign Language. As @england @fawales @northernireland @scotlandNT lead partner, EE & @royaldeaf are upskilling fans, so that Deaf BSL users feel included in football conversation. Support. It’s in your hands.

@liam_spx Thanks, Liam. If you prefer not to call, you can connect to our live chat service by opening the My EE app, selecting "Help" from the bottom right corner, and then selecting "Message us" from the top left. One of our agents will be available to assist you with your query.

@EE I did 2 weeks ago, still nothing and I'm still getting pestered to pay - I put everything on it

@EE Your customer service is appalling - why have I been contacted by Advancers about a debt towards you when I told your CS to cancel it two months ago for free Additionally when I have tried to pay the bill it has told me that EE servers are down and to try again.

@Kenguin34 Hi. Sorry to hear that you've had a bill that was higher than expected. I'd recommend having a chat with our customer service team on 150, and they can take a closer look at what's happening and see if we can get it sorted.

@EE If I'd known about these charges, I would NOT have bothered with the upgrade!! Absolutely shocking!! An extra £40+ on top of an already extortionate service!!

@EE Just got my bill 3 x one off charges!! I've upgraded my phone, and that was it, isn't the bill increase alone enough? £30+ for a change to my services, what change? An £11+ charge for a change to my add-ons, I haven't changed my add-ons!!! I was NOT informed of these charges!

@ColetteDeanie Evening Colette. I appreciate that this isn't an ideal situation for you at all. Please give us a call on 0800 956 6000 so we can look into this further, and we'll ensure you're given the best support moving forward to help get this resolved.

@EE For the second time in a week my EE tv mini box would not turn on properly with the remote. This is appalling! If I could cancel my contract I would but I’m tied into you until July 2027

Our thoughts are with everyone affected by Hurricane Melissa. We’re crediting back charges for mobile calls, texts and data used in Jamaica, as well as mobile and landline calls from the UK to Jamaica, between 29 October and 31 October (inclusive). Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

@LeiSnoby We don't have an email address, but you can submit a complaint in writing using the address on this link here - ee.co.uk/help/contact-e…

@EE I cannot call 150. Your website complaint form is broken and blocking me. Under consumer rights, you must provide a written alternative to log a complaint. Please provide a direct email address for the Complaints Team or escalate my DM internally. If you refuse, please issue

@EE I'm trying to log a severe mis-selling complaint (breach of Ofcom rules). Your website is blocking me, and your Twitter DM bot is stuck in a loop ignoring my requests for a human agent. Please get a REAL PERSON to check my DMs immediately!

@liam_spx If you don't wish to call, you can write to us using the address found on this link here - ee.co.uk/help/contact-e…

@EE I do not give permission for the call to be recorded though so I will not

@liam_spx Hi Liam. Sorry to hear that there's been any issues getting your account cancelled. You will need to speak to our team on 150, so they can get that sorted for you.

@EE I ain't calling you as I do not want the call to be recorded or wait on hold for two hours like you usually do. I don't owe any money towards you, it isn't my fault your customer service agent forgot to cancel it

Hi. We would like the opportunity to look into this in more detail with you. Please contact our team by dialling 150 from your EE mobile or 07953 966 150 from any other line. You'll be able to speak with one of our guides for help, including raising a complaint about the experience you've had. If you remain unhappy, you can request to take your complaint further.

If you're thinking of upgrading and trading in your old phone with @EE DON'T DO IT. My trade in phone has gone missing/stolen @EE and Likewise (company ee deal with) are useless. I'm going to be out of pocket to the tune of £496. I've been passed from pillar to post by both them.

@TheFacePincher I'm not too sure what you mean, Mark. You asked if you would be compensated for your broadband being down, and we advised that our technical team on 150 can check that for you. Was there something else we missed?

@EE Also please remember to review the thread before replying.

@EE Is there a way to get an expedited engineer call out? My partner works remotely for the NHS, we live in a basement, so internet and calls rely heavily on our broadband. She’s working via her phones mobile hotspot feature but that’s a bit flaky. An engineer visit booked Friday

@samanthaaa0202 Hi Samantha. I appreciate that you'll want to get set up as smoothly as possible, and it's disappointing that this isn't the case. Please give us a call on 0330 123 1105 so we can help get this sorted out.

Upgrading my new WiFi and not being able to transfer old devices to the new WiFi has been so much hassle as it can't be done on desktop. @EE you really need to get your app updated ASAP, it is so poor!

@TheFacePincher I'd recommend having a chat with our technical team on 150, and they can take a closer look at what's happening and see if we can get it sorted.

@EE Will we be compensated for this? Over 24 hours offline.

@India_is_love Afternoon. If you're outside of the UK currently, give us a call on +44 7953 966 250 from an alternative device so we can get you in touch with our teams directly.

@EE @omotoshola1 I am outside of UK, I do not have access to my phone or the EE app, so I can't call, how do I connect via chat then? can you guide?

@EE hello I did not get any information about the increment from £11.50 to £13.50

@wrightyisgod Do you get through to the IVR when you call that number? If so, please select option 2 as this will avoid using our visual service and give you the options to speak with our departments directly.

@EE Its a text verification from quidmarket and they have sent them and it doesnt come through on phone

@EE need hrlp with receiving a text

@edward_aldridge If you choose option 2 from the first set of menus it should let you choose a team to talk to rather than that service, Edward.

@PaulFree1980 We can certainly take a look, Paul. I'd recommend having a chat with our technical team on 150, and they can take a closer look at what's happening and see if we can get it sorted.

@EE I’m getting this pop up every time I try to go on a website or app. Just upgraded to the iPhone 15. Can you advise?

@Slug_a_otoole Sorry to hear that you're having any trouble online, Simon. I'd recommend having a chat with our technical team on 150, and they can take a closer look at what's happening and see if we can get it sorted.

@EE why won’t your website let me check out when I’m trying to buy a phone?? It’s just a constant loop sending me back to the start.

@Charleslaws Can you let me know a little more about what's happening, Charles?

@EE Hi please remove your service from my computer.

@Gavin_on_x That's strange, Gavin. I'd recommend having a chat with our technical team on 150, and they can take a closer look at what's happening and see if we can get it sorted.

@EE Hi guys, I have an included tnt sports add on with my mobile contract, Discovery have recently been replaced by HBO, I can't seem to get any sports through HBO, so my sports add on doesn't seem to be working or set up correctly, I've tried logging into my account and activating tnt again but it says nothing to activate, could you have a look at this for me please, many thanks. Gavin

@edward_aldridge I'll absolutely feed that back to our account and marketing teams, Edward. I'd recommend having a chat with our upgrades team on 150, so they can take a look at offers that will be suitable for you.