EE

We already talk football with our hands. Let's use them to learn British Sign Language. As @england @fawales @northernireland @scotlandNT lead partner, EE & @royaldeaf are upskilling fans, so that Deaf BSL users feel included in football conversation. Support. It’s in your hands.

Hello. I'm sorry to hear you've had this experience with EE, you must feel let down for sure. We'd love to chance to put this right. Please give our team a call on 150 from your EE phone or 07953 966 150 from any other phone, and we'll do everything we can to get this sorted and hopefully restore your trust > ee.co.uk/help/contact-ee

@EE If you ever consider moving your Broadband to EE don’t bother!! Letter of complaint ignored! Incorrect advice & refusal to refund ignored. As for presenting my early termination bill from my previous supplier in many different forms - it’s still ignored. I’m £134 down!

@cazbee874 Hey Caz. We should have confirmed the next steps when we ran some checks. If we haven't advised you about keeping you connected, then get in touch with our customer care team. Give us a call on 0330 123 1105.

@EE So there is a fault on my network, do you still send out the mobile router to keep me connected?

@EE can you tell me why my broadband with a guaranteed download speed of 30mps tested last night at 14!!!!?? Absolutely useless and having to constantly switch to data. Is it coincidence that there have been workers on the telegraph pole outside this week?

Hello. We certainly want you to get some help with a late payment. You can find out more information any late payments charges online here ee.co.uk/help/billing-p…. If you do need our team to take a look at the account, please give them a call on 150, and they'll be more than happy to help you from there.

@EE on a genuine missed payment their late payment charges on long standing customers who have paid thousands of pounds to this company for sometimes low or no signals especially in lockdown times - are atrocious - on a bill of £20 charge nearly 50% fees! @Ofcom @RachelReevesMP

@RWT15 Hello. You can check for roaming costs and bundles online here ee.co.uk/help/mobile/ro…. IF you need a hand from there, our team are available on 150.

@EE hi, what’s the easiest and cheapest way to get mobile data for a trip to Montenegro?

Hi Iain, thanks for reaching out. It may be best to pop the SIM in your phone to then receive the code to link to your EE account, give that a go, and if it still doesn't work, please give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone. For other ways to contact us, please visit our website: ee.co.uk/contact-ee

@EE can you tell me please how to link my sim for your 4G mobile wifi on your app as when I do it’s sending me a passcode to put in but I can’t have it as it’s a wifi sim and not a mobile sim so I can’t access the sim to collect the number with it being a wifi sim

@beachy4579 Hello, Leigh. I'm sorry to hear about the problems you're experiencing with your bill. You can make a direct payment to your account using this link here > myaccount.ee.co.uk/fast-payment/

@EE 3 days I've been trying to pay my bill online..don't be charging interest because your system is knackered.

Hi William, if you're having trouble with your service in any way, including with WiFi calling, please give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, and you'll be able to speak with one of our guides who can make sure you get the right help with that.

@EE how can I help you to improve this for my local area? Phone calls are absolutely awful even on WiFi calling. I think our phones constantly flip-flop between GSM and WiFi calling. I'd be happy to explore you using my house for a picocell or femtocell.

@HeresJohnnyFive I hope you have a nice day John 🙂

@EE #EE

@SallyFinestone Hey Sally. Sorry to hear you're having a spot of bother with your Wi-Fi at the moment. Let us get this checked out for you. Text HELP to 66033, so we can start running some checks against your service. Alternatively, you can get in touch with us on 0330 123 1105.

Great not only have I recently discovered my @EE internet drops in & out using teams there is also another device won't connect, wish I'd realised before I renewed surprisingly for 2 years not one !

Evening Andy. We appreciate that this timescale has come as a shock, and it's understandable how much of a priority this will be. If you're in a vulnerable situation and need extra help, we’ll do our best to offer you products and services that suit your needs. If you're not happy with the outcome after speaking with us, I'd recommend giving us another call on 0330 123 1105 so we can raise this further and ensure you're given the best support moving forward.

@EE Broadband down for the second time in 3 weeks. You replaced box and I reset every device. I’m registered vulnerable & use a lot of IT. Spoke to friendly guide - Engineers will fix by May 7!! When I was with BT I had emerg hub that activated as necessary. Is that possible now?

@pascalgrimandi Hey, I'm sorry to hear you're having issues with your online account. It's worth clearing the cookies/cache and reloading. If still not sorted please give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone.

@EE The app is awful. Why won't you just come out and admit you're having major issues with it? I can't even manage my home broadband through it. It worked fine a week ago.

@Manutd201975 Hi. We never want to see any issues and would like to get this looked at. Please reach out to our team here 07953 966 150 and I am positive we can support further.

@EE you are taking the piss , 10 times a day this bollocks ! Then you put the bill up, 4 weeks and out of this pathetic contract. Worst internet ever known!

@glitterand12913 Hey, I appreciate this will be frustrating, the team will be able to take a look into this for you. Give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, and the team can help.

@EE why can I not buy a data add-on with my top-up credit?? I keep getting a "service unavailable" screen. And what's the point of your app when all it does is take me to your website??

@the_murfmeister Hi Iain, I'm sorry to hear you've had problems. It really is the last thing we want for you, or any customer. We've lots of support online here > ee.co.uk/help/tv-sport If your still not able to access the channels it will be worth calling the team again.

@EE Hi, your overall service is awful and your customer services are a joke. You have to phone and speak to multiple people who all tell you different things. Not sure if deliberate. And still we can’t access TV channels we have paid for. People need to stay away from EE.

@scrymnstrs Hi Grant. We appreciate you taking the time to send us the feedback and we will make sure this is passed on.

@EE I just want to acknowledge Daryl Orsei’s excellent customer service when I spoke to him the other day. He got me a great offer on my broadband AND slashed my phone bill. Top man!

Afternoon Thor. We completely understand how important it is to ensure you have a strong and stable connection at all times, and it's disappointing to hear you've been experiencing issues with your service. It certainly sounds like we need to investigate this further. Please give our Technical team a call on 0800 956 6000 so we can raise a complaint and ensure you're given the best support moving forward.

@EE Hi, I want to log a formal complaint. I’m paying c £50 month for mobile broadband that doesn’t work reliably. Speeds are VERY poor and the connection drops regularly, especially teams calls. This service isn’t fit for purpose. Tried 150.

@bryonycdc Hi Bryony. This does sound odd and must be frustrating. We would really like to get this looked at. Please reach out to our team so we can look at this here 07953 966 150.

@EE are you fucking kidding me i spent two hours in one of your stores and couldn’t get a phone because your IT wasn’t working and i feel VERY bad for your workers who aren’t getting commission and now you’re literally saying i’m a robot on the app???? what the hell?????!???!?!

@michaelmknight Afternoon Michael. We know how important it is to be able to access and manage your online account, and it's disappointing to hear you're having trouble with this. Please give us a call on 0800 956 6000 so we can help get this up and running for you.

Hi Wayne. We'd like the opportunity to look into this in more detail for you and see if we can improve your experience. For broadband assistance, text HELP to 66033. 1. We’ll run tests to find out what’s going on. 2. If you need an engineer, we’ll text you to book a slot. 3. If not, we’ll call you within 30 minutes to solve your issue.

@EE , having issues with boardband connection chat box to tech support was slow and difficult to explain issues. In end just gave up, spoke to customer service chat and again little support. I’m so disappointed will be looking forward to the day I can cancel.