EE

We already talk football with our hands. Let's use them to learn British Sign Language. As @england @fawales @northernireland @scotlandNT lead partner, EE & @royaldeaf are upskilling fans, so that Deaf BSL users feel included in football conversation. Support. It’s in your hands.

Good evening. We appreciate how important it is to ensure you have a strong and stable connection at all times, but it's disappointing to see this isn't the case. Please have a look at our Network Checker, ee.co.uk/help/mobile-co…, for any known issues, but if nothing is showing, you can report it here. If you'd like to discuss this further, give our Technical team a call on 0800 956 6000 so we can investigate this and ensure you're given the best support moving forward.

@ee is that the last mast in Clapham switched off now? There's no internet available for a square mile

@Catcharlotte26 Hi Catherine. You can check for any network problems in your area here: ee.co.uk/help/service-s…. If there's nothing showing, you can report it on that link, and we'll look into it further for you.

@EE @iantdean Hi my network is down in chard somerset has been for almost 2 days I've only got emergency calls

The mobile signal in Leeds city centre is homophobic. It’s been like this for years. Sort it out @EE @ThreeUK

@dcr_1999 Evening Dougie. We appreciate that you'll be wanting to get your upgrade sorted. The best thing to do would be to either have a chat with our team through the messaging service on our EE app or give us a call on 0800 956 6000 so we can help get this sorted.

Really frustrating trying to upgrade with @ee each time I try to trade in my current iPhone I'm getting a message saying I can't trade in as there'a already a discount applied to my phone. This is incorrect. No doubt I'll get the copy and past response of call 150

Sorry, Sunil. This is the full link: ee.co.uk/help/mobile/ro…. Once you enter your plan details and destination, you'll be able to check the information on how to make sure your device and plan are set up correctly. We appreciate this wasn't the service you were expecting. Definitely give our team a call if this still isn't working so we can support you further.

@EE Hi there - the link you sent does not work. I have also tried to connect to all available providers to no avail. This is very disappointing as I am u able to use my phone and I had so many bookings / excursions booked - I really want some compensation- it’s been frustrating

@EE hi there - I am very very disappointed- I am in Prague and switched on data roaming for the day pass (total 4 days) and it has not worked - have followed all Instructions- switched phone on/off and no luck - it has caused nothing but problems….

Good evening, Lara. We understand how important it is to ensure you have a strong and stable connection at all times, but it's disappointing to hear this isn't the case. Please have a look at our Network Checker, ee.co.uk/help/mobile-co…, for any known issues, but if nothing shows, you can report it here.

@EE my data keeps dropping in and out, even though it says I have 5G! As well as my signal. Is there some sort of issue I’m not aware of?

@StephEv46 Hi Steph. We don't have a customer service email, I'm afraid. What is it that you were needing help with?

@EE Is there an email address I can send information too rather than via messages on here? I have sent a DM but I'm not sure anyone from @EE have read it

@EE please help! I am unable to make any calls I am in Australia and not able to call 150 as a result. My phone is set up for roaming in Aus. Data is working but not calls. Can you help?

Good afternoon, Josh. We know how important it is to ensure you have a strong and stable connection at all times, but it's a shame this isn't the case. We appreciate this wasn't the outcome you were hoping for. If this is something you'd like to discuss further, please give us a call on 0330 123 1105 and request to escalate your complaint so we can ensure we give you the best support moving forward.

@EE if you think I'm paying my broadband bill end of month u You can think again WiFi has dropped out 10 times now in last 13 hours and engineer can't come until Monday

@LadyReenz Good afternoon, Reena. Very jealous to hear you're in Spain right now, but we hope you're having a great time so far. Please check this link, ee.co.uk/help/mobile/ro…, to make sure you're set up to be able to use your phone over there.

@EE hey do I need to put data roaming on. Im on Spain

@StephEv46 I appreciate it is not ideal but you can call from any local landline or mobile too whilst away on the numbers provided above. This is the best way to reach the team if Live Chat is not available.

@EE I've tried that multiple times and it won't load. Is there a secure way I can send an Australian number to EE for someone to call me? I can't call out from that number but I should be able to receive a call

@JoDonn77 I am glad it worked Jo. It is odd it was taking a while but it is great to see you are up and running.

@EE The app didn’t work - or at least I couldn’t figure out where to look. But the link eventually loaded - I wonder if it was overwhelmed by lots and lots of Brits travelling abroad this morning?

@EE fellow employee here. Having real issues trying to buy a roaming pass in Greece. Have used the link you sent on sms when I arrived but it keeps denying connection. Have tried the app but it there's no link to buy on there either. Help pls!

@JoDonn77 Hi Jo. Where possible you can use the EE app to purchase an add on whilst away but our team can also help if this is not an option here 07953 966 150. You can call from any local landline or mobile too if needed.

@EE @ash2082 I’m having the same issue having landed in Spain in the last hour

@sharnehawkins Hi Sharne. I appreciate not wanting to call however to discuss the options on the bill, and the online account to get this back up and running you will need to speak with our team directly. please reach out to the team so we can move this forward here 07953 966 150.

@EE I've missed two now. I'd rather not do it by phone. I don't understand why I can't see it on my online account. I'd also like to see how much is left to pay off the device. I've been trying to check this since my airtime contract finished but there's no way to check

@EE I left my airtime contract with you at the start of the year but I'm still paying my device. Due to issues with my bank account I missed my direct debit last month. I can't see anywhere on the app or website to pay it?

I fully appreciate that the situation must be getting more and more frustrating when the speeds are dropping like this. If you've already checked the line and there are no issues, and the troubleshooting hasn't helped either, I'd recommend speaking with our technical team directly for further investigation. You can find all of our contact details here ee.co.uk/help/contact-ee

@EE are scam merchants who charge extortionate amounts for internet that can't stay up, at speeds I had 20 years ago. The bot's gonna reply with 'we understand [expected thing] is important', but they're saying that to 50 people a day in replies, so they can't understand it much.

@OniSuika Good morning. I'm really sorry to hear that you've been having trouble with your internet connection, is this regarding home broadband or mobile data? I fully appreciate that any kind of internet issues can be a real nuisance.

@stevegoodair Hi Stephen. This is odd but we would love to get this checked out. Please reach out to our technical team and we can investigate this further here 07953 966 150.

@tallwales @EE Same here. It’s still off this morning

Lost my broadband randomly with @EE this afternoon Their app and website only look at current connectivity Why do I randomly lose broadband?

@iowrunningmum Hi Alex. We would really like to check this out and ensure the right support moving forward. Please reach out to our team and we can check out any options to move this forward here 07953 966 150.

How do I prove to @EE that we contacted them back in Nov to give notice as moved house.They’re saying we didn’t give notice,now being chased by CRS for £338, credit rating gone, mortgage app failed…. Written to EE who say are ‘investigating’ &will let us know by 23/7 😡

Morning. We know how important it is to ensure you have a strong and stable connection at all times, but it's disappointing to hear you've been experiencing issues. Please have a look at our Network Checker (ee.co.uk/help/mobile-co…) for any known issues, but if nothing shows, you can report it here.

@EE your signal in and around Norwich this week has been absolutely awful. Not even able to access my sat nav! Terrible service #norwich #ee