Macy's

@thirlgirl04 We want to try to resolve this as soon as possible, Trina. Please send us a DM, so we can gather more details, including your full name, order number, email address, and phone number. Thanks. twitter.com/messages/compo…

@Macys I ordered a brand new prom dress for store pickup and received it torn in two places and dirty. Completely unacceptable for such an important event. Prom is going to be ruined. #Macys #SayYesToTheDress #Prom2026 #CustomerService

@Mis_Millie Sorry to hear your visit was less than positive, Millie — were you able to speak with the manager? Please let us know.

@Macys look at this. Today (April 10th ~11:15–11:45am) at Herald Square NYC, I tried to buy 2 Bali bras and NONE of the lingerie staff would help. They were very rude, told me to “check online,” refused to order, and one walked away. Completely unacceptable.

@LagerCatt We'd like to look into this for you. Could you please send us a DM with your name, phone number, billing address, and email address? Thank you. twitter.com/messages/compo…

At my wits end with @Macys American Express. Credit customer service and customer service is non existent anymore. Ready to close my Macy’s account. Happy to shop other retailers that know how to handle credit issues.

@Cap___17 We'd like to look into this for you. Could you please send us a DM with your name, gift card number, phone number, billing address, and email address? Thank you. twitter.com/messages/compo…

@PokemonDealsTCG I got a $25 Gift Card for a cancelled booster bundle… the gift card is not eligible for cards…. Wut @Macys

Ascended Heroes Deluxe Pin Collection at Macy's, Over MSRP bit.ly/4c0IKpI Only recommended with rewards points or a gift card. Sign in for Free shipping #Pokemon #AD

@PatrickVanNegri The notes are so scent-sational! 🔥

Polo Red Eau de Parfum Extreme. Red ginger, vanilla bourbon, leather accord. Available @Macys. @RalphLauren Fragrances #PoloRedExtreme #GiftedByRalphLaurenFragrances

@kerrymfoster Hi. If we can assist with placing your order, please call us at 1-800-289-6229. Thank you!

@Macys I just called six stores to try and order/ship a prom dress for my daughter and not a single one answered the phone. They all have the size she needs. You have no number for customer service on your website. Can someone help me?

@LaTeshaKharizma Grab your faves before they're gone!🛍️

Oohhh @Macys got a good beauty sale going on!!!

@Pinkdiscoball77 Obsessed with the pops of pink! 💖

Tuesday. I wore a size 10 Adrianna Papell Floral Dress, a Free People Medium sized Distressed Denim Military Jacket 🧥 A @Michael Kors US Hot Pink Top Zip Medium Crossbody Purse and @Macys INC Zitah Pointed Toe Pumps @shop.ltk liketk.it/65oQz

@Dees_nonutz We want to try to help, Ashli! Please send us a DM with your name, order number, phone number, billing address, and email address, and our team will get back to you. Thanks. twitter.com/messages/compo…

@Macys my experience with your customer service line has been TERRIBLE

@childmindinst Words to remember for a special night! 🪩❤️

“A true night to remember is one determined by how you feel.” Ana Wolfermann shares her reminders for students who are worried their prom experience won’t live up to expectations. We partnered with @Macys to bring parents and teens practical tools for navigating common prom stressors, from managing nerves and social pressure to talking through expectations and finances. Because prom isn’t just about what you wear — it’s about how you feel. Explore our tip sheet, guides, and articles to help you and your teen get prom ready, in the comments 👇

@MikeKilroy11 So delighted to hear you had a great experience with our team at Willow Grove! Thank you for stopping by, Mike! ❤️

Hey @Macys a shoutout to associate 71115670 (didn’t catch her name) at your Willow Grove PA store this morning. Super helpful and friendly!

@stepvision34 We'd like to look into this for you. Could you please send us a DM with your name, order number, phone number, billing address, and email address? Thank you. twitter.com/messages/compo…

Very disappointed in shipping time on my recent purchase from @Macys . Apparently paying for 2 day shipping means it arrives 6 days later 😡

@Budacosmo We want to try to help. Please send us a DM with your name, order number, phone number, billing address, and email address and our team will get back to you. Thanks. twitter.com/messages/compo…

@Macys what the hell kind of customer service do you have? You wont deliver my online purchase. you have nasty customer service operating from Philippines who won’t cancel my order. she has the nerve to ask me if I paid for expedited shipping? I will file a dispute with my CC

@bukayhan We're not happy if you're not happy. Please send us a DM with your name, order number, billing address, phone number, and email address, so we can look into this. Thanks. twitter.com/messages/compo…

@Macys I had a purchase made on the 20th of March and yet to receive the merchandise. No one on the phone can help not even the manager. We have been a customer for a long time and this was a gift to my wife for our 26th anniversary. Disappointed @Macys !

@golfr7151 We're sorry to hear we've disappointed you. Could you send us a DM, so we can gather more details and try to help? Please include your name, order number, phone number, billing address, and email address. Thanks. twitter.com/messages/compo…

@Macys second time in a row now that online orders aren’t processed timely resulting in delivery after the expected date. Even paid for expedited shipping this time. Poor shopping experiences the last two times.

@Pinkdiscoball77 ❤️

@Macys Awe thank you 🙏🏻 I love you ❤️

This is my Easter 🐣 Outfit Of The Day! A Medium Light Pink Charter Club Cashmere Sweater, A Size 12 On 34th Gold Skirt and some @michaelkors-us Pink Moccasins. I got them all at @Macys Tacoma. #liketkit #LTKootd #LTKWorkwear #LTKMidsize @shop.ltk liketk.it/64VrI

@coachrfloyd We'd like to look into this for you. Could you please send us a private message with your name, order number, phone number, billing address, and email address? Thank you. twitter.com/messages/compo…

How does @Macys let you put something in your cart during a sale. And then when you go to purchase it, it’s no longer available. But 3 days after the sale, it is suddenly back in stock?

@ArieeMonaee It's always a good time for a new comforter!😏

macys comforters on sale again 😭😂

@rabie_soha73774 Could you please check that you have the latest update installed? If you are still having problems, please provide us with a screenshot of the error, along with which device and operating system you are using — we'd like to pass this along to our team. Thanks!

@monaalattar_ @Macys your app is not working. When you try to shop for shoes and filter by size, the largest size available is 8.