@AmericanAir And then, when you DO screw up, having the integrity to make it right with your customers.
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Brian Wilcoxon
5.3K posts
@AmericanAir Staffing of flights so that they don't get delayed further. Choosing better airports to divert to when that needs to happen. Double-checking basics like "Did we remember to re-load this entire plane's luggage?"
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@AmericanAir flight 5179 from CLT to TLH was delayed last night until we were told we had to wait to this morning. En route, we got diverted "due to weather" to GNV, and no one has given us a straight answer about when we can leave. Meanwhile 2 @Delta flights have left.
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@AmericanAir You realize I'm not mad about delays or diversions, right?? I understand that these things happen, and it's usually out of anyone's control! What I'm mad about are all of the things IN YOUR CONTROL: Communicating with passengers proactively and with empathy. Not hiding.
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@AmericanAir @Delta People have lost days of vacation, and now, can't even take a shower and change into clean clothes. My wife spoke with an active duty military member who has now lost 2 days of 7 he had for leave.
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@AmericanAir @Delta Every single person on this flight has been respectful, have been gracious, have been so much less short-tempered about this than I am now, but we all deserve a huge apology from you, accompanied with some kind of real, genuine compensation.
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Two @Delta flights left 30 minutes ago to ATL. How are we not getting this @AmericanAir flight up to TLH?
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This has been our gate for the better part of an hour. Zero effort to proactively communicate with us.
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Let’s show these industrious students some love, and who knows—maybe their hard work will help us get Riccardo’s secret dough on the shelves someday! Thanks a million, Tallahassee!
fsu.qualtrics.com/jfe/form/SV_eQ…
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Hey, Tallahassee! Big news from Riccardo’s! We’re teaming up with the brightest young minds at Florida State University and The Consulting Group on an exciting project starring our beloved dough balls!
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Brian Wilcoxon 已转推
Brian Wilcoxon 已转推
"I never thought racism would affect MY downballot election" sobs man who voted for the racism-as-electoral-strategy party
Rick Scott@ScottforFlorida
This joke bombed for a reason. It's not funny and it's not true. Puerto Ricans are amazing people and amazing Americans! I’ve been to the island many times. It’s a beautiful place. Everyone should visit! I will always do whatever I can to help any Puerto Rican in Florida or on the island.
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@Komaniecki_R I'm confused -- what's the scam exactly? Do these folks ask for payment for the goods? Or is it followed up with some kind of phishing response? Something else?
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One of the scams that academic music faculty get regularly in our emails. Uninteresting. If your fictional deceased daughter dreamt of becoming a professional analog synth player, then we can talk
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@themaddestcat And... it's not like 20 HBO or Netflix seasons... These are 20 seasons of LONG ASS NETWORK TV SEASONS.
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