@Mike_BCFC Hi there. Without posting personal information, can you tell us a little more about your issue? Have we missed the delivery date from the confirmation email? Please ask your girlfriend to check here: amzn.to/AUYourOrders. -Aiveen

@AmazonHelp She ordered a phone to capture memories with her sick brother, phone never arrived and has reported issue to numerous members of staff who continue to disregard her personal situation, keep saying a code was given to the driver when she’s repeatedly advised she hasnt given it