@AmazonHelp I contacted customer serv multiple times last few months for an item I returned due to the wrong item being shipped to me. I keep getting notified that you have not received the correct item. Today I was charged even though it was supposedly fixed the last 2 calls

@DannyPags We're sorry to hear you're having this issue! Please reach out to us via DM by clicking the link below. Please don’t share any personal account details. We'd like to escalate this to our Operations team on your behalf. -Sandra twitter.com/messages/compo…

@AmazonHelp Nobody is responding to my DM’s. What next? Dispute the charge on my credit card?

@DannyPags We appreciate your patience while we work on this. We'll reply shortly via email here: amzn.to/4pVQttm. -Sandra

@AmazonHelp Will anybody be reaching out or replying to me? This is one of the worst Customer experiences I’ve ever had. I don’t understand why this is so difficult.