@FitbitSupport I registered an Ionic to be recalled back in the beginning of March. Still no refund. Escalated. Several times. Review case opened. How long will this review take? No one will give me a straight answer. I feel like it’s yet another stall tactic. Thoughts?

@JessPreston19 Hi, Jess. Sorry to hear this. This is definitely not the experience I want you to have. Please provide us with your 8-digit case number and email address associated with your Fitbit account via DM so we can check your contact with us. twitter.com/messages/compo…

@FitbitSupport It’s the same answer I get every time. No one will give me a timeline as to how long it will take before this is resolved. I really feel ripped off by this company.

@FitbitSupport Sent a private message. Will update this post with their response.