Jess Preston

@fitbit @FitbitSupport Before buying a Fitbit product I would highly recommend asking around about their customer support (or lack there of). God forbid there is a recall like Ionic. It’s hell on earth to try and get your money back. Do t take my word for it, do your own research

T-minus 4 days till I file my first small claims lawsuit. Never thought I would see the day. But what’s right is right and what @FitbitSupport is doing by holding my refund for my Ionic recall hostage is just wrong. Anyone else going through this I feel for you because it’s hell.

@KarminSandiego @fitbit @FitbitSupport @FitBitUs Did you ever get your refund? I am totally been given the run around. Pathetic.

I have never ever had this hard of a time getting money back for a product I purchased with my hard earned money. These are dishonest practices and is you all are running a scam over there @fitbit @FitbitSupport @FitBitUs

@FitbitSupport Yeah except you didn’t. So don’t play it off like you did.

@JessPreston19 This is not the experience we want for you. We've received your DM and responded to it. We can assist you from there. twitter.com/messages/compo…

@FitbitSupport @fitbit can anyone out here confirm the address that I need to send a demand letter to? I have been told I need to send one to their office in San Francisco before proceeding with my small claims suit for them to pay me for my Ionic that I returned due to recall

@FitbitSupport There is no support at all in your “customer support” I will see this through. What you are doing to your customers is flat out wrong.

@JessPreston19 Hi, @JessPreston19. Sorry to hear this. Please DM us your reference code and your Fitbit account email address so we can take a closer look.

@fitbit @FitbitSupport Been since beginning of March since I have returned my Ionic. No refund. No end in sight for an error clearly on their end. Keep getting the old “we will escalate this!”. I have never dealt with a company like this before, does not care for customers at all

@FitbitSupport @fitbit today marks day 96 of you receiving my Ionic for the recall refund that was supposed to be resolved in 3-6 weeks. No end in sight. Expect another “we are sorry. We are reviewing your case” response. Google it.This recall is a hot mess. I am being ripped off

@fitbit @googlemaps So you could literally walk across the entire US before even remotely getting close to the amount of time it takes to get your Ionic recall refund? Huh. Amazing.

@FitbitSupport I wish I could believe that. Been hearing that for months now so….

@JessPreston19 Hi @JessPreston19. This is not the experience we want you to have. We don't have further information on when you will received your refund. We’ll continue to work with our team to get your refund processed. We apologize for this inconvenience.

Fitbit Ionic Recall @fitbit @FitbitSupport How long are you going to give me the runaround before refunding my money? Wondering everyone else’s experience with this…

Same run around. Was given the email address that I have emailed multiple times. Never get a response.

@FitbitSupport I registered an Ionic to be recalled back in the beginning of March. Still no refund. Escalated. Several times. Review case opened. How long will this review take? No one will give me a straight answer. I feel like it’s yet another stall tactic. Thoughts?

@FitbitSupport It’s the same answer I get every time. No one will give me a timeline as to how long it will take before this is resolved. I really feel ripped off by this company.

@JessPreston19 Hi, Jess. Sorry to hear this. This is definitely not the experience I want you to have. Please provide us with your 8-digit case number and email address associated with your Fitbit account via DM so we can check your contact with us. twitter.com/messages/compo…

@FitbitSupport Sent a private message. Will update this post with their response.

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