@MAS - Hey Team, Wanted to raise this bad experience with your support team. I have been chasing your team for a refund for last 3 months but with no progress. I had booked a flight from SG to KL and then KL to BKK. I had to cancel the flight due to a medical emergency situation.

The SG-KL flight refund was promply issued in record time, but KL to BKK trip refund hasn't been even attended to. The agent asked me proofs and said, they need in this format, that format and completely went away from the radar. Medical Certificate in SG is generated by the GOV

@MAS - MC Document issued by SG gov't doesn't require any doctor signature. I will like the refund to be processed at the earliest for this leg. Happy to drop the case number and details via DM.

@MAS @MAS its def a huge disappointment to share this in twitter to ensure action is taken.

@MAS @MAS can you respond back on this query and concern? It’s been really bad to be constantly waiting for an update

Hello, @prashanth_rp. We understand your frustration about the delay in receiving an update on your concern. Kindly provide us with the following details via direct message (DM) for verification purposes and further checks: Booking reference: E-ticket number: Passenger's full name: Number of passengers in the booking: Booking source (website, mobile application, travel agent): We look forward to hearing from you soon. -LV

@MAS @MAS I have shared the details via DM including my frequent flyer number

@prashanth_rp Hello, @prashanth_rp. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox. -LV

@MAS Thanks a lot, responded with my issues so far :-) hoping to get a resolution ASAP.