Malaysia Airlines

Every journey begins differently. ​ With excitement. With familiarity. Or with the quiet reassurance of knowing you are in good hands. ​ What stays with you isn’t just the destination, but the moments in between — the warmth of a welcome, the​ gentle attentiveness, the ease that allows you to truly settle in. ​ These are not grand gestures. They’re small, thoughtful acts that make travel feel lighter, warmer, more personal and at home. This is where Malaysian Hospitality lives. ​ On board our A330neo, we bring this promise to life in every interaction, every detail, every mile — elevating not​ just how you travel, but how you feel along the way. ​ It is our privilege to be part of your journey. ​ Book now at malaysiaairlines.com or via the Malaysia Airlines app. ​ #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #MHStories #TimeForElevatingJourneys

Thank you for providing the requested details, @snakeyesV1. We understand your concern about your baggage allowance following the upgrade of your booking. Kindly provide us with the following details via private message (PM) for verification purposes and further checks: Booking reference: DJDMAW Full name of the passenger: E-ticket number: Number of passengers in the booking: Date of ticket issuance: We look forward to hearing from you soon. -JL

@MAS Thank you. Please check the DM I shared the booking reference details in.

Dear @MAS will the baggage allowance change if we upgrade to business class?

We are sorry to hear this, @parasfireball. We understand how important this booking is, as the amount has already been deducted from your account. In this case, please provide us with the following details via direct message (DM) for verification purposes and further checks: Passenger's full name: Booking reference (if any): Email address: Mobile number: Flight date: Flight number: Flight time: Origin (city): Destination (city): Date of Purchase: Proof of payment: We look forward to hearing from you soon. -AE

@MAS i tried to make booking today and the amount got deducted but I didn’t receive confirmation till now.Why will people book directly if the server response is so bad!!

@Tze_C Thank you for getting back to us, @Tze_C. We will share your feedback with the relevant team for consideration. -YC

@MAS @mas grateful for the reply.. would be a meaningful upgrade that I am sure passengers would value. Flight to KL had pretty old entertainment catalog TBH

Alright - @MAS Could you get the World Cup matches showing in your planes please!!? Wifi sure ain’t fast enough to stream

Hello, @bubbleteabuni. We are sorry to hear that you are experiencing an issue with the payment page. May we confirm if you have already attempted to troubleshoot this particular issue? If not, please perform the basic troubleshooting steps by clearing your cache and browser history before trying again. You can also try using a different device, such as a desktop computer or laptop, or switching to another web browser. For the mobile application, kindly uninstall and reinstall it. Should the issue persist, please do not hesitate to contact us again. -LV

@MAS been stuck on the payment loading page for a while now

@AKKARUNDIA @RamMNK @mohol_murlidhar @MoCA_GoI Thank you for letting us know, @AKKARUNDIA. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox. -AE

@MAS @RamMNK @mohol_murlidhar @MoCA_GoI Have shared via DM

@MAS - How can u be so careless that u forgot the luggage at Kolkata Airport. The family has reached Sydney and ur executives are saying it would take 24-48 hours for luggage to come? Pathetic service @RamMNK @mohol_murlidhar @MoCA_GoI

Hi, @theironchef6. Thank you for contacting us. When travelling internationally, most countries require that your passport remain valid for at least 6 months beyond your intended departure date. Specific passport validity rules may vary depending on: -The regulations of the destination country -Your nationality However, passengers are generally permitted to return to their home country even if their passport has less than six (06) months’ validity. For more information, kindly refer to the following link: [bit.ly/4eFEV8R]. Since your passport is valid for 3 months, we highly recommend contacting the local embassy and authorities for further assistance and clarification, as they are better equipped to guide you. -YC

@MAS My Malaysian passport has 3 months validity, would this cause any issues on check in/boarding when flying from Heathrow out to Malaysia? I would intend to renew my passport whilst in Malaysia before returning. Thanks

We are sorry to hear about this, @ChinmayJai34797. Kindly provide us with the following details via direct message (DM) for verification purposes and further checks. Passenger's full name: Email address: Booking reference: E-ticket number: PIR number: Baggage tag number: We look forward to hearing from you. -SK

Dear @MAS, I'm extremely disappointed with how my damaged baggage claim has been handled. My suitcase was damaged during my journey with Malaysia Airlines, and I reported it immediately after arrival. #MalaysiaAirlines #BaggageClaim #CustomerService #Travel

Hello, @gushedar. We understand your concerns and appreciate you bringing them to our attention. Please accept our sincere apologies, as this is certainly not the experience we intend to deliver. Should you wish to submit a formal complaint, kindly complete our Customer Feedback Form via: #feedback-form" target="_blank" rel="nofollow noopener">malaysiaairlines.com/my/en/askmh.ht… Upon successful submission, you will receive an automated email containing your case reference number. A representative from our Customer Relations team will review your feedback and follow up with you accordingly. Rest assured that your comments will be taken seriously and shared with the relevant parties for improvement. We apologise for any inconvenience experienced and hope to have the opportunity to serve you better in the future. -MI

@MAS To be very honest, I was complaining about your other services too that needs attention

@MAS Malaysia Airlines – Travel Feedback The staff were friendly and helpful across all sectors, which was good. The free in-flight Wi-Fi was excellent. It was fast and worked better than Emirates in my experience. The 15W USB-C charger was also useful.

Thank you for getting back to us, guruAru04548469. We are sorry for the frustration and inconvenience caused and understand that you have been following up on your cargo for almost 18 hours. Please be informed that claims must be submitted in writing. You can email our dedicated team at [cargoclaims@malaysiaairlines.com]. We hope this clarifies. -RM

@MAS Almost 18hrs I chase the cargo my driver waiting airport pick my cargo but until now my cargo didn’t get

Chennai to Singapore via Malasia KL the cargo reached KL Sunday Neight 7.43pm.Singapore connection until now didn’t depture my cargo my cargo agent call #malasiaairlines no buddy responded This cargo it’s vegetables so late I recived the goods fully through only @MAS

We apologise for the inconvenience caused, @guruAru04548469. We understand that you wish to know the status of your cargo. In this case, we recommend contacting our Maskargo website directly. Please refer to this link for more information: [maskargo.com/en/home/suppor…]. Click "Claim and support," then scroll down to "How can I track my shipment status?" We hope this helps. -SU

@MAS if possible chase my cargo thanks

Hi, @yamini_speaks. Thank you for reaching out to us. We sincerely understand how frustrating and stressful it must have been to encounter unexpected baggage charges at the airport, especially when you had already purchased additional baggage and received a confirmation on your ticket. To enable us to investigate this matter further, kindly provide the following details via direct message: Full name: Email address: Booking reference: E-ticket number: Booking source: (e.g. Booking.com) Once we receive the above information, we will be happy to review your case and assist you further. -NM

@bookingcom @MAS @bookingcom I have the copy of the tickets, extra luggage fee mailed to your email. No response so far.

Avoid booking flights on @bookingcom! Bought extra baggage, confirmed 35kg on my ticket printout, but they failed to sync it with @MAS (Malaysia Airlines) at Chennai. Forced to pay ₹32,000 unexpected fee at check-in under immense stress. Booking support is doing nothing. SCAM!

@zahn_fzn Kami memohon maaf atas kesulitan yang berlaku, @zahn_fzn. Berhubung pertanyaan anda, sila ambil perhatian bahawa tidak semua penerbangan yang dibatalkan layak untuk menerima mata Enrich tambahan. -YC

@MAS @MOTMalaysia @CAA_Malaysia Ok maklum, tapi bagaimana dgn enrich point? Ada penambahan mata atau tidak? Kebiasaannya pihak MAS akan tambah mata enrich.. Jika tiada penambahan mata mmg tidak berbaloi kerana penumpang terpaksa menanggung rugi setelah pembatalan penerbangan oleh MAS..

Benak punya @MAS penerbangan MH1052, JB-KL.. Punyalah ramai dh beratur panjang, hujung2 kata delayed? Apa masalah korang ea? Kata masalah teknikal tp masa berlepas dr destinasi sebelumnya tak pula ada masalah? Cuba bg tahu masalah sebenar? @MOTMalaysia @CAA_Malaysia

@harn_jie Hello, @harn_jie. Thank you for contacting us. Please be informed that Malaysia Airlines currently does not offer special discounted fares for senior citizens on domestic flights. We appreciate your understanding. -JL

@MAS hello, would like to enquire regarding senior citizen domestic airfare. Is there any special discount for domestic airfare for senior citizen ?

Hello, @Bukhary_Adnan80. Thank you for your enquiry. We understand that you are looking for the location of our office in Jeddah. For the latest office address and contact details, kindly refer to our official contact directory here: bit.ly/48R3QUm We hope this clarifies your enquiry. -MI

@MAS hello Where is your office located in Jeddah? Thanks

Terima kasih kerana menghubungi kami, @zahn_fzn. Kami memahami kekecewaan dan kesulitan yang anda alami, lebih-lebih lagi apabila telah menunggu lama di lapangan terbang dan kelewatan ini memberi kesan kepada perancangan serta urusan kerja anda. Kami memohon maaf atas pengalaman yang kurang menyenangkan ini. Di Malaysia Airlines, kami sentiasa berusaha memastikan setiap penerbangan beroperasi mengikut jadual. Walau bagaimanapun, dalam keadaan tertentu, kelewatan atau pembatalan penerbangan boleh berlaku disebabkan faktor teknikal, operasi, atau cuaca yang berada di luar kawalan kami. Yakinlah bahawa sebarang keputusan berkaitan kelewatan penerbangan tidak pernah diambil dengan mudah dan sentiasa dibuat dengan mengutamakan keselamatan serta kesejahteraan penumpang. Kami juga mengambil perhatian bahawa maklum balas anda berkenaan pengurusan semasa kelewatan penerbangan dan kesukaran mendapatkan bantuan di lapangan terbang. Sekiranya anda memerlukan bantuan segera atau maklumat terkini mengenai penerbangan anda, kami mengesyorkan agar anda mendapatkan bantuan terus daripada kakitangan Malaysia Airlines di kaunter lapangan terbang. Segala maklum balas yang dikongsikan amat kami hargai dan akan diambil kira sebagai sebahagian daripada usaha berterusan kami untuk menambah baik pengalaman pelanggan pada masa hadapan. Terima kasih atas kesabaran dan pemahaman anda. Sekiranya anda memerlukan bantuan lanjut, sila hubungi kami. -JS

@MAS Flighy delay esok hari jam 7:30 pg tp kerugian penumpang mcm mn? Esok kerja kot.. Cuba consider skit utk berikan pesawat lain.. Dh announce tp pegawai yg bawa ke hotel pun tak ada.. Semua hanya tunggu kaunter je.. Pengurusan bg delay tak professional.. @MOTMalaysia @CAA_Malaysia