@MAS @KLIA_my every time you do not disappoint. Possibly the worst airport experience every time, and that’s hard, as the airport itself is ok.

Hello, @RichardLVaughan. We are sorry to hear that your recent airport experience did not meet your expectations. Please be assured that it is never our intention to cause any unpleasant experience, as we always aim to provide our passengers with the best service possible. Kindly provide us with further details via direct message (DM) about your experience so that we may review the matter accordingly. We look forward to hearing from you soon. -LV