Please can someone with knowledge of what is really going on make contact, as the call center aren't giving true answers, and canned responses for non-tech ppl given to tech person is infuriating, saying it's openserve not available. Contacted openserve, confirmed line ready.

@Neotanium Hi there, apologies for the delay and inconvenience caused. We can see your order is being dealt by one of the seniors. Please note that a follow-up has been submitted. They will be in communication with you first thing tomorrow morning.

@coolideas_ZA Glad for senior oversight, as they asked for escalation, but told it's not possible, as all managers unavailable and in joint meeting... holding on call till one could, to share the email from openserve support, confirming line ready on their end, and else needed from openserve.

@Neotanium Hi there. Apologies for the delay created from your end. Please note a Senior in our Connect team has assist on your ticket #COOL-20260131-2587283. Kindly refer on the ticket and see the details sent to you.