Why is it that @VodafoneUK new customer deals are better than existing customer upgrade deals?

@rachelweardennn It's a shame to hear you feel this way Rachel, we appreciate you as one of our loyal customers 🙂 Please check out the great benefits we offer our Pay monthly customers: vdfn.co/bnfts We've also got fantastic entertainment packs available: vdfn.co/1eSwDVL Loz

@VodafoneUK The deals are nowhere near as good. This is a new customer deal.... if I upgrade I only get 15GB data, have to pay £54.00 a month and pay £30.00 upfront? So backwards.

@VodafoneUK And NOW I’m being told it’s even more expensive from the other day! I’ll find a better provider who can appreciate loyalty, thanks Vodafone

@rachelweardennn Hi Rachel, please get in contact with our loyalty team by dialing 191 or via web-chat through this link here 👉 vodafone.uk/2LCJiTm We'll be happy to assist or upgrade you to any plan on our website if you're not in-contract 😊 Mae [1/2]

@VodafoneUK I’ve tried that, she was rude and really unhelpful and also quoted me a more expensive price than originally quoted. Your service has been terrible at the very end of my contract and it’s really putting me off

@rachelweardennn 😕 Why not come see what you can get with our Custom Plans Rachel? We'd love for you to #SwitchToO2 💙

@O2 Thanks guys. Could you send me a link to look at this please? My boyfriend is with o2 would I get any discount with a family plan? 😊