If you have a query or issue on your account, the My O2 app is here to help. You can manage your account including allowances, bills, bolt ons, upgrades and speak to a virtual assistant 24/7. Download the My O2 app here ➡️ spkl.io/MyO2

@O2 Yes but it’s doesn’t answer all the questions that need answered when there is an issue

@O2 It's pretty obvious why everyone wants to leave o2! Your service is shocking.carry on ignoring people and see what custom you have left once we can actually leave

@O2 Is the my 02 app down?

@O2 I can't get hold of O2, my mother is 80years old and her phone is unable to make or receive calls. We have bought her a new phone but she needs a new nano sim. My mother can't ring or hear anyone ringing as there is a fault with phone. This is urgent, we can't get through to 02

@O2 What should i do if my account won't work and i keep trying to get in touch and nobody gets back to me?

@O2 We have tried to call you after you issued your number on Twitter after my tweet, but it is still only to report lost phones etc. We need help with our bill.

@O2 I want to cancel but the app/site dnt make this easy - please advise!

@O2 I can’t get the help I need on the app. New customer supplied PAC code when ordered SIM in 16th April and still not transferred. I’m paying for a SIM I’m not even using. Can I speak to someone?

@O2 I have DM’d you about how to pay my final bill as im now no longer an 02 customer and took my number with me, cant get through by phone no matter what route I try. Please arrange to phone me and sort this.

@O2 No one answering messages

@O2 I’ve been waiting for a rely on the app for 5 days!!

@O2 Your app tells me I need to speak to an actual person! What do I need to do to get a reply. I’ve been tweeting you for 5 days and yet no response! Please help and reply to my DM