Your star sign is your noughties phone:

@O2 I ordered a SIM for my child under O2 family (1 hr on hold) and it has not arrived. Your bot Aurora does not understand my query, I can't seem to get a human by dialling 2202 and your agents are busy on the messaging. What should I do please?

@cat_tequila Hi there. We can understand how frustrating this must be. When did you place the order? Have you been able to speak with us now? Could you DM us more info? twitter.com/messages/compo…

@O2 The wording on your website for O2 family states "Our teams are here to help – they’re dedicated experts on family tech, online safety and all things O2." I would politely suggest that this is not the case. #o2family

@O2 To obtain O2 Family 6th Sep spent 1hr on the phone to 3 different depts. Contract rec'd by email but no SIM arrived. 26 Sep I called and no trace of the 6 Sep contract was found your side. I spent a further 32 min + 54 min to 3+ departments, ended up starting from scratch.