Today @O2 you managed to completely delete my husbands account. He uses his phone for business and has no access to anything. YOUR staff member deleted everything his number the lot but are unwilling to sort it with any sort of urgency. Where's the customer service? Help Please!

@Jayne_JP We're sorry to hear that Jayne, DM us more info on what's happened exactly twitter.com/messages/compo…

@O2 Thanks for the swift response, I have.