We apologise to anyone experiencing difficulties trying to get Beyoncé tickets through Priority. Tickets are selling and we're seeing huge demand. We're doing everything we can behind the scenes to help keep the app running smoothly.

@O2 girl the app has been down since like 15 mins before the presale even began

@O2 Tickets aren’t selling, had them 3 times in my basket and it wouldn’t let me check out. Also how can you sell if no one can even get into the app!?

@O2 'Keep the app running smoothly' But it's not running at all?

@O2 What’s the point in staying with you for the perk of 02 priority when it never works . Time to switch

@O2 Do ur staff not work? Presale was over an hour ago and ur site and app are still down

@O2 It logged me out my O2 account and the app and website haven't been working since before 10am. How are people getting tickets? Haven't seen 1 person that has. This is a mess.

@O2 If I don’t get tickets to see Beyoncé through o2 I’m cancelling my contract. You’ve known about this for long enough!!!

@O2 Why does it keep taking people back here when they get to the front. This is very poor

@O2 @virginmedia Didn’t you learn from your mistakes with the Peter Kay issues?

@O2 This is all I get

@O2 you’re so evil i’m gonna hurt myself

@O2 Decided to do tonight’s lottery instead. Since I have more chance of winning the jackpot and flying in a helicopter with @Beyonce than getting onto your app and getting a whiff of a ticket.

@O2 you really need to come better than that. neither the app or the website was woking before the presale had even started. and tickets are selling to whom? bots and scalpers???

@O2 You had one job!!

@O2 People selling tickets as soon as they purchase them. So annoying

@O2 Well clearly doing "everything" is not enough since the damn app hasn't been working for over an hour now. You're taking the piss.

@O2 These tickets are priority........Priority to the biggest bidder Stubhub & Viagogo they already re selling these tickets check there websites its a joke. My mobile contract is now up with 02.... Hi @VodafoneUK

@O2 It’s not working😩

@O2 You lot did FUCK ALL!!!!! You’ll pay for your crimes Kmt

@O2 Once again a ticket fiasco. Had tickets reserved wouldn't let me check out. It's the same on every big gig sale, always apologies but no solution...

@O2 What the hell is going on with your app?? I’ve been trying to get onto it since 9:45 to buy Beyoncé tickets! What’s the point of being with O2 if your App can’t cope with demand?

@O2 Sort it out 😭

@O2 @virginmedia Shame you can’t even cope with the odeon cinema tickets every week counts down to time then all I get is “something went wrong”

@O2 Phone app isn’t working at all! Requested for a login code TWICE and had this message TWICE but the code never came! Absolute customer service and PR disaster!

@O2 @O2 this is a Disgrace! I managed to lock in tickets on 4 occasions. Each time I went to pay ‘something went wrong’😱! I managed to get through to payment page on 2 occasions, only for the screen to freeze, and to be told ‘timed out’ How disheartening! But you don’t care, do you?

@O2 You don’t apologise at all. You’re not in the slightest bit bothered as long as tickets sell. The question is, if people can’t get on the app to buy tickets, then who is purchasing them?

@O2 Absolute disgrace, also it is really unclear what their is available for people with disabilities, fix this up!!!

@O2 Was on the app watching the sales countdown.....kicked off 20 mins before they opened, and not been able to get back on again since??!!! How is this fair? Will no doubt have sold out by the time I get back on!!!!

@O2 i didn’t get the code and i can’t open the app neither the website

@O2 Me and my friend have been on the site literally since 9:40 and have seen no change on the screen from “something went wrong”. What is the point of priority if it doesn’t work ????????? “Keep the app running smoothly” like what does that even mean? How about fix your app looool

@O2 @beyoncepress 😒

@O2 You simply cant handle demand like this. Exact same with Peter Kay. I never got tickets for that and now I expect I wont be able to buy these either!!!

@O2 An hour later and it’s still doing this. Why can’t the system be more prepared for demand!?!

@O2 I’ve been trying to get into the PRIORITY app since before 10am! What’s going on - has it crashed?

@O2 Trying to contact O2 is utterly ridiculous I left EE after 20 years for what i thought would be for the best,this has already after only 4 days proved to be the wrong choice. I wish to put a complaint in please