@O2 trying to pay off my device plan and settle close my account. 3 live chats later and on hold for 40 minutes with no luck. Absolute shambles and have been a customer for more than 15 years. Please contact me ASAP

@Alicelaston We’re aware of a technical fault which means that it is taking longer than usual to answer customer calls. Our team will get to you as quickly as possible. We appreciate your patience.

@O2 Nothing to do with a technical issue, more that I’ve spoken to 4 different people and I am getting complete misinformation from all. All I want to do is close my account, I need to settle my device plan and stop my airtime bill. It should be very simple

@O2 @Alicelaston I’ve had 24 hours of no reception and have not been able to get through to anyone in app chat or landline.

@O2 @Alicelaston I held for 50 mins and no reply. It’s complete rubbish

@O2 @Alicelaston This is crazy! It’s been like it for 5 days. I still can’t get hold of you to sort my new phone out since it’s been ported across from EE. Appalling.