@O2 Been locked out of my account and customer service cant get me back in. On hold for hours last 2 days and no further forward! Im trying to upgrade my phone and see my options.

@MVP_129 Hi Josh ☹️ Have you been locked out of your account due to too many incorrect password attempts? This usually resets itself after 24 hours, has that timescale passed?

@O2 Yes thats passed. Ive spent over 6 hours on the phone/hold to customer services the last 3 days, with no actual help from anyone. Still unable to access my account and just got cut off from latest call after waiting on hold... Why is this so difficult?

@MVP_129 We're sorry to hear this. What exactly is happening when you try to log in, do you see an error message? If you do, can you drop us a DM with a screenshot of it please?

@O2 I will do that right now. I look forward to a reply in 2024... ⏰️

@MVP_129 We can leave it until 2024 if you'd like Josh, but our actual response time is up to 48 hours.

@O2 Well thats not true, still waiting for a reply since Tuesday👃 💩