@O2 I think you’re the only company in the known universe that asks for someone’s actual full account password over the phone to verify I’m the owner of the account! Get with the cybersecurity program please!! #shockingpractices #zerotrustinO2

@Coppernicus Hi Jamie, this is something we'd never ask you to do. Please can you DM us the number that called you? twitter.com/messages/compo…

@O2 Interestingly this was one of your colleagues… I called you to sort an account issue out!! I refused to divulge obviously, so my issue went unresolved and I had to visit an O2 shop personally!