@O2 I’ve just been told by an advisor that because I bought this at @sainsburys and not online, the offer doesn’t apply to me. Thoughts?

@davidclose Hi David 👋 We're sorry for any confusion. This isn't the case, you're still eligible for the offer. Have you topped-up this sim?

@O2 Yes I did and text Double to 2424 (then called 3 times). Still no extra data however

@davidclose When did you activate your sim? It can take up to 72 hours for the extra data to appear. Please bear in mind that this won't show through My O2. You can text BALANCE to 20202 to view your remaining data allowance.

@O2 I would have thought I’d get a text back immediately acknowledging the ‘double’ text?