@O2 my son's phone (linked to my account) has been told he's out of data, but when the texts came through to alert him his data was switched off. Tried to do a live chat but got disconnected and it won't re connect. Please help!

@Fi79 Hi there, we're sorry to hear about the data issue your son is having and that you were unable to chat with us. You should be able to check the allowances on the account through My O2. You can find account support and help here 👉 accounts.o2.co.uk/signin

@O2 I already did. My issue is that his data was switched off when he supposedly used the last of it up.

@Fi79 Once you've run out of your mobile data allowance, the service will no longer be available. If more data is need, you can purchase a one-off data bolt on through My O2. You can also find more info here 👉 o2.co.uk/shop/all-tarif…

@O2 I don't think you're properly reading what I've written. My son makes sure he switches off his data when he's using WiFi, and that was the case yesterday when he received the messages saying he'd used it all up. How could he use it up when it's switched off?!