@O2 Hello, just transferred my sim to my new phone (unlocked- not from o2). It worked for about 10 mins but now isn't. Can't log into o2 app either as it is asking for text verification. I obv can't receive texts without sim. Help me please 😔

@_Ema_W_ Hi Ema, 🤔 To clarify, the sim card worked fine in the other device or is it a new sim that hasn't been used? Please DM us with more information, we want to help. twitter.com/messages/compo…

@O2 Hello @O2, Further to a very long and painful investigation by Samsung, they have determined my phone issues are problem of the network provider (you) and not them. As I can't ring as my phone doesn't work, is it easier for you if I send an email or DM? It may be lengthy