@O2 What do I have to do to get someone there to contact me for an issue I raised 3 weeks ago? You took £30 and ported my number but never actually delivered the phone. NO ONE has contacted me in 3 weeks. I need my old number back and a refund.

@Deftone1980 Hi there, we're very sorry to hear your phone hasn't been delivered. If you can DM us we can look into this for you.

@O2 I DM’d you on your Facebook messenger and I’ve not had a response in 2 days. What should I do?