@O2 not impressed by a 25.5% increase in my monthly bill. Across the board increases of £2.50 have a disproportionate impact on low users

@AndyinPoole Hi Andy, we're sorry to hear you're unhappy with the increase to your monthly bill. How were you advised of this increase?

@O2 Email and text. I agree I’ve been notified. The point I’m making is that as a percentage increase, it’s extortionate.

@AndyinPoole Sorry you feel the way that you do Andy. We can certainly pass on your feedback to the relevant teams.

@O2 That will make it a 54% increase in 18 months. It shouldn’t be a case of apologizing for how I feel. The relevant teams should be apologizing for not considering the impact of flat rate fees on smaller contract values.