@O2 as i cant get through on phone .i have raised a complaint as i was told by your selfs in march i no longer have an active device plan .but today i recieved a miss payment letter on my device plan great outstanding work again

@SimonTa44447286 Hi there — really sorry about this, especially if you were previously told the device plan was no longer active and have now received a missed payment letter. 💙 I can understand why that would be frustrating and confusing. We’ll need (cont) bit.ly/4ckLI8J twitter.com/messages/compo…

@O2 Can you send a link that works please

@SimonTa44447286 Can you confirm the complaint reference and the account details so we can locate the correct account to assist you please? twitter.com/messages/compo…

@O2 I would if your dm link works .not putting details on here for all to see

@SimonTa44447286 We have invited you into a DM, please respond there, or you have the option to DM us directly. twitter.com/messages/compo…

@O2 How can i send a dm when i cant get a link to work

@O2 @SimonTa44447286 you asked me to DM you, yet you ignore !!