@O2 sent my phone to the wrong address by @uk_dhl. Due to be delivered to my previous address this afternoon. Assured by o2 that it can't be accepted without a PIN number, but not had one and will lose phone. Can't talk to a human to redirect it. Shambles.

@1974wastheyear Hi Frederick, really sorry about the issues you're having with the pin number. Can you DM us the details so we can take a look at this for you? twitter.com/messages/compo…