Disgusting customer service from @O2 Be wary upgrading and ordering new phones with them! I’m now paying for an iPhone 17 I haven’t even received and they will not sort it out!

@ClairlyBear @O2 Tell me about it. Bought a phone on the 24th of December the screen went black and woildnt do anything. Took it back to the shop they sent it for repair the cheeky gits sent me a refurbished 1 instead of another new 1 absolutely disgusted with them

@LAMBERT163 Thanks for coming back to us. As you've replied on the timeline, our previous private message may have been lost in the thread. Could you please send us a new DM with the requested details, and we'll pick this up from there?