@bookingcom been stood outside a property for the last 30 minutes with a freezing cold 2 year old with no info on check in.tried to called property 37 times and messaged with no help

@RLCreasey Hi there, we are saddened to hear the situation at hand. Since this is related to an accommodation booking, please DM us the following details, and we'll get back to you as soon as possible: - Confirmation number - Pin code - Name on the reservation twitter.com/messages/compo…