Booking.com

@sas6d Hi there, we have sent you a private message.

Hello, I'm following up on my complaint about the accommodation in Zakopane. The air conditioning was listed among the amenities but wasn't working, and the host hasn't responded to my messages for several days. I request your intervention to contact the host and @bookingcom

Bonjour, nous sommes navrés d'apprendre que votre vol a été modifié. Nous ne pouvons pas vous aider pour les réservations de vols via les réseaux sociaux, mais vous pouvez contacter notre équipe Vols ici: book.i.ng/6175jMn3W, ou appeler : {US} +1 917 421 7240 / {UK} +44 2039019061 / {IE} +353 19075677 Cordialement.

@bookingcom bonjour J’ai effectué une résa chez vous, et mon vol retour a été avancé à la veille du départ initialement prévu. Je trouve cela inadmissible et j’aimerai que ce vol me soit : soit remboursé, soit modifié à un autre jour même au lendemain du jour prévu sil le faut…

@MALAYMOHANTY1 If you send us a private message with the following details, we'll look into our system to see if we can locate your booking: - Name of the property: - Dates of stay: - Full guest name: - Name of the person contacting us: - Email address used to make the booking:

Dear Booking.com I am writing to express my disappointment regarding a failed hotel booking made my wife through your websitewhile attempting to booking website displayed timeout, but booking amount was debied but no refund has been made @bookingcom

@MALAYMOHANTY1 Once the refund is processed it can take 7-12 business days to reflect in your account, you should've also received an email confirming this. It is also possible that you made a typo when entering your email address, as you wouldn't receive the confirmation email afterwards.

@MALAYMOHANTY1 It sounds like your booking didn't confirm successfully, but the payment was collected. If we've charged you, our system will recognize that the payment isn't linked to a booking and automatically refund it back.

@MALAYMOHANTY1 Hi Malay, our apologies for the delayed response. We're currently experiencing a high volume of cases on social media and weren't able to reply sooner. We regret to hear that you experienced issues while making your reservation.

Hi there, we regret hearing this and would like to check your booking, please send us a private message with the following details, and we'll get back to you as soon as possible: - Confirmation number - Pin code - Name on the reservation (meaning the name of the traveler) Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, please call our 24/7 Customer Service Team - our contact details can be found here: book.i.ng/6187sImrv Also, at this time, we only offer support for accommodation bookings via social media. For questions about Flights, Taxis, or Insurance, you can reach out to the dedicated support team here: book.i.ng/6187sID2N

@bookingcom Hello, the hotel you booked in Antalya Kemer is fraud by using the wrong images. I want the reservation to be canceled urgently. I was surprised how the facility can stay open even though there are complaints about this.

@Lemniscata4 Hola, hace unos días te respondimos por mensaje privado indicándote que nos hacían falta unos datos para revisar tu caso. ¿Podrías revisarlo? Quedamos al pendiente. x.com/messages/compo…

@bookingcom me reubicasteis en un hotel 400 y pico euros más caro, prometiendo por teléfono, mail y chat pagarme la diferencia, ahora o no contestáis cuando he mandado mis bancos, o me decís que dispute el pago del hotel que no pagué... Quiero mi dinero

Bonjour Roland, Sachez que nous aimerions vous aider, mais n'avons pas accès aux réservations des voitures à partir des réseaux sociaux, mais qu'aux réservations liées à un logement réservé sur Booking.com. Nous n'avons aucune visibilité sur la base de données utilisée par notre affilié pour identifier votre réservation de voiture. Pour voir ce qui peut être fait, nous vous prions de bien vouloir contacter le service client de notre affilié sur le site suivant : rentalcars.com/fr/ vous pouvez accéder de votre compte en cliquant sur le bouton de la page, vous trouverez l'onglet "Contact." Voici le numéro de téléphone en France pour joindre le service clients dédié aux locations de voitures, joignable 7/7 de 08h00 à 22h00 : 01 70 71 20 92. Bonne journée.

@bookingcom Réclamation ouverte sur une location de voiture. Service client catastrophique. Impossible de savoir où en est ma demande. Je suis un client fidèle de booking, mais là vous êtes entrain de me perdre complètement. J’attends qu’on me contacte

Bonjour, Pour que notre équipe puisse vous aider, envoyez-nous un message privé avec les informations suivantes : - la description des difficultés que vous rencontrez - votre numéro de confirmation de logement - le code confidentiel - le nom listé du voyageur sur la réservation. Si vous préférez le téléphone, vous pouvez contacter notre service client qui est disponible 24h/24 et 7j/7 au 01 57 32 92 09. Nous ferons au mieux pour vous assister.

@romaindu941 @bookingcom @DGAC Bonjour Romain. Nous sommes désolés de lire vos commentaires. Sachez que si votre agence intermédiaire a besoin de nous contacter, nous disposons d'une ligne téléphonique dédiée, accessible du lundi au vendredi, spécialement destinée à l'assistance aux agences.✈️ Lais

@AirEuropa annule mon vol la veille du départ “pour raisons opérationnelles”, démolit ma correspondance vers Lima, et refuse de me rembourser. Le droit européen n’est visiblement qu’une suggestion chez vous. @bookingcom ne m’aide pas plus. @DGAC #EC261 #DroitsDesPassagers

@Cal_1996 If you send us a private message with the following details, we'll look into our system to see if we can locate your booking: - Name of the property: - Dates of stay: - Full guest name: - Name of the person contacting us: - Email address used to make the booking:

@bookingcom Ive booked a hotel online. Booking said reservation only and pay on the day - you’ve taken payment anyway. Sent me no confirmation or reference. Customer service chat sends me a number to ring - which is answered by an AI which then hangs up when I have no reference.

@Cal_1996 It is also possible that you made a typo when entering your email address, as you wouldn't receive the confirmation email afterwards.

@Cal_1996 Once the refund is processed it can take 7-12 business days to reflect in your account, you should've also received an email confirming this.

@Cal_1996 It sounds like your booking didn't confirm successfully, but the payment was collected. If we've charged you, our system will recognize that the payment isn't linked to a booking and automatically refund it back.

@Cal_1996 Hi there, our apologies for the late response. We're receiving a high volume of cases on Social Media, and weren't able to reply until now.

@medranovrosita Lamentamos que tengas esa impresión de nuestros servicios. Si tienes una reserva de alojamiento y necesitas ayuda, envíanos los datos solicitados en nuestro mensaje privado. Un saludo.

@bookingcom pésimo el servicio que brinda y aun mas, que no filtra los hoteles a los que promocionan.

@mooch1uk Hi Kelly, feel free to send a DM explaining what happened and provide: -the reservation number - pin code - name of the guest. Kind regards.

@bookingcom what is the best way to contact you? I’ve messaged on instagram and you’ve not replied

@hatemhhhjkfhgm Hi there! We have responded to your message.

Thanks for the quick response @bookingcom. I've just sent you a DM with all the requested details including the reservation number and PIN. Looking forward to your urgent help with this safety-related refund case.

Hi there, we regret to hear about the difficulties you’ve experienced with your stay and the impact this situation has had on your travel plans. In order for us to assist you further, we kindly ask that you send us a private message including the PIN code of your booking as well as the name listed on the reservation. Once we receive these details, we will be able to proceed with your case.

@bookingcom No DMs. Ignored since Aug 9. Booking 6612195668 Hotel Central Vlašić: Forced checkout after 1 night - dangerous unpaved road. Hotel wrote: "when booking contacts me, I will contact them re your reservation".Contact them & refund 5 nights publicly now. Paying 2 hotels.

@RickDrizin We understand your frustration, Rick, and as much as we'd like to assist you, due to GDPR laws, our specialized team is the only one with access to your information.

@bookingcom @royalairmaroc can you please advise why you have tickets that are non refundable within 24h , disrespecting US DOT rules?

Hey @bookingcom . I purchased a flight less than 24h ago and I'm being told that I can't get a refund. Can you please explain why you're not following US Dept of Transport rules? The air company (Air Maroc) told me that this was supposed to be refundable.