Booking.com

Hi there, how can we help? If your request is related to an accommodation booking, please DM us the following details and we'll get back to you as soon as possible: - Confirmation number - Pin code - Name on the reservation Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, please call our 24/7 Customer Service Team - our contact details can be found here: book.i.ng/6187sImrv. Also, at this time, we only offer support for accommodation bookings via social media. For questions about Flights, Taxis, or Insurance, you can reach out to the dedicated support team here: book.i.ng/6187sID2N.

1/@bookingcom I was trying to resolve an issue with my booking and have been denied the opportunity to speak with a human being. There appears now only an option to work with an AI agent which has been useless at resolving my issue. I have been mostly reliant on your website for

Hello again. We had previously (last November) offered to receive your booking details here via DM, unfortunately you never got back to us. Regarding reviews, if they are published, they are published in full. If they don't adhere to our guidelines (for example if the guest used inappropriate language), then they are not published at all. If you want us to take a look at the review you're referring to, feel free to DM us the following details: - Confirmation number, - Pin code, - Full guest name Kind regards.

Hey @bookingcom I won't be leaving reviews in future. Either you publish the FULL review or NOTHING. GOOD & BAD needs reporting. DO NOT CHERRY PICK. UNFAIR to other travellers. Sort your shit out.

@davewilliams685 Hi Dave, we regret to hear about your booking. We would like to help, but to do so, we need you to send us, via DM, the following details, and we will take a look: name on the reservation PIN code reservation number twitter.com/messages/compo…

@harpals77979392 @bookingcom This s company has no customer support! They are as you say fraudsters! We’ve had money taken for a stay 3months prior to an agreed date, booking.com have been no help whatsoever Looks like a visit to the hotel is required and sticking it on some thief?

Culture Vultures feast your beady eyes on our guide to Liverpool! 🇬🇧 (That’s a metaphor, I’m sure your eyes are lovely.) It’s got sights to behold, galleries galore, and magnificent museums 👉 See you at The Beatles Exhibit! book.i.ng/6013gpbOR

@jgnegrete Hola Jogar, no podemos ayudarte con reservas de Vuelos a través de las redes sociales, pero puedes contactar con nuestro equipo de Vuelos aquí: book.i.ng/6175jMn3W, o llamar al +525522821790 desde México de lunes a domingo de 9:00-21:00 hora local. "

Compré boletos de avión para dos personas. Me hicieron el cargo nunca recibí la confirmación ni los boletos . Pagué 9, 010.15 pesos el 21 de abril de 2026. Necesito que me regresen mi dinero. En su web es complicadosimo encontrar una respuesta. PÉSIMA EXPERIENCIA!!!! @bookingcom

Hello Deepak, we regret to hear about the price change. However, we would be happy to assist you if you provide the name linked to the booking and send this information through a private message. We have removed your public message that had sensitive details, like the PIN for your booking, which should not be shared publicly.

@bookingcom Now finally I have to pay Rs1500/00 without airport taxi and breakfast. Which was earlier included in my price of Rs701.52. But now they modified to Rs1701.52 copies of email and payment made attached

@TheLevy9 Hi Levy, we regret to hear that you feel this way about our service. If you'd like us to look into what happened, feel free to send us a DM with the following information: -confirmation number -PIN code -full name of the guest And we'll get back to you as soon as possible. twitter.com/messages/compo…

@aalbersberg @bookingcom Forget about them,@bookingcom they’re the worst of the worst. I’ve just requested to close my account. For 50 euros, they’ve decided it’s better to lose a customer rather than think about the value they could have gained. Forget about them if you want my advice

@bookingcom as it is impossible to get help through your website: Our home address is listed by a fraud on your website which leads to ripping off guests and nuisance for us. Would be nice if you prevent this kind of fraud/scam

@dibrodas20 Hola, te hemos respondido por el otro canal en donde nos escribiste. Un saludo.

@bookingcom Llevo semanas intentando resolver un cobro por un servicio que NO utilicé relacionado con la reserva 6788567554 en Quality Inn Bradenton North I-75 y sigo sin recibir solución efectiva.

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Hola Dani, sentimos que tengas esa opinión sobre nuestros servicios. Si necesitas ayuda, envíanos un mensaje privado con más detalles sobre lo sucedido y los siguientes datos: - Número de confirmación: - Código PIN: - Nombre que aparece en la reserva: Te responderemos lo antes posible. Como alternativa, para recibir ayuda inmediata siempre puedes llamarnos aquí: book.i.ng/6187sImrv

No hay nada peor que @bookingcom nunca jamas utilicen ese servicio!

@aalbersberg Hi Arnoud, we would like to take a look into this for you, could you please send us a private message with all the details? Kind regards. twitter.com/messages/compo…

@LharaC Hola, envíanos un mensaje privado con los siguientes datos y te responderemos lo antes posible: - Número de confirmación: - Código PIN: - Nombre del huésped que aparece en la reserva: - Detalles de la solicitud recibida por canales externos: twitter.com/messages/compo…

@bookingcom llevo toda la mañana hablando con vuestra IA. Tengo una reserva que me pide pago por fuera de la plataforma. La IA no me da la opción de hablar con nadie. Necesito que me contacten urgente

Hola David, sin duda no es una práctica aconsejable, pero si gustas, podemos revisarlo. Envíanos un mensaje privado con los siguientes datos y te responderemos lo antes posible: - Número de confirmación: - Código PIN: - Nombre del huésped que aparece en la reserva: También puedes llamar a nuestro equipo de Atención al Cliente disponible 24/7a los números de este enlace: book.i.ng/6187sImrv

@bookingcom me ha llegado un mensaje de WhatsApp que dice escribirme de parte de un hotel que he reservado. Me dice que falta algún dato de mi reserva y que tengo que ir a enlace para completar algo y si no mi reserva podría ser cancelada en 24h. Esto suena a estafa, no?

Hola Graciela, no entendemos bien tu solicitud. ¿Cómo podemos ayudarte? Si tu consulta está relacionada con una reserva de alojamiento, envíanos un mensaje privado con los siguientes datos y te responderemos lo antes posible: - Número de confirmación: - Código PIN: - Nombre del huésped que aparece en la reserva: - Detalles de tu solicitud:

@bookingcom estoy recibiendo washap con links de los hoteles reservados y no hay nadie que hable español en los teléfonos que he encontrado. Ayuda por favor!!

Hi Andrei, thanks for your message. We regret hearing about the difficulties you experienced on the travel day, and that your flight was cancelled. While we do understand this wasn't your fault, we do need to mention that hotels are not obliged to refund their guests if they cannot make the trip, regardless of the reason (unless of course they have a booking which they can cancel free of charge). Some accommodations might be more flexible than others, however they will usually stick to their policies. For that reason, we always recommend considering making flexible bookings. That way you can cancel/change the dates of your booking, if needed. If a guest does not show up, the full amount paid can be retained. You will find the policy you chose within your confirmation email. Also, bear in mind the policies belong to the accommodations, which means we must adhere to them as well. We trust to have informed you sufficiently and send our kindest regards.

Two months ago or so, I had one of the bad experiences with @bookingcom My wife and I had planned to spend a few days in London, just the two of us, no kids left the kids with the grandparents I won't mention the name of the hotel, but it was a very nice boutique hotel, with brick walls, where Winston Churchill had one of his D-Day meetings hotel was 200 pounds a night or something like that very responsive on private messaging, that was prior On the day of the flight, we had massive snowfalls in Bucharest which prevented us from even getting to the airport, not to mention that no flights were departing the whole day The hotel charged us for the first night, of course we emailed them countless times, and showed them the news, the fact that no flights were departing and present the whole situation proposed to them to get "store credit" so we can use the money for a later date, we were really interested in staying there not even a reply nothing they just took the money I left a bad review saying I didnt stay in the hotel but explained the situation, and the fact that they didnt even reply anymore after they got paid, approved 3 weeks later, Booking removes the review btw wizzair refunded 100% of the money for the flight and we didnt even get to the airport We are never going to that hotel ever again ps: got inspired to share this because of another post I saw here about airbnb experience

Hi Rahul, we regret to hear that you have not gotten an update on your request yet. As previously said, we're unable to assist with flight reservations through social media, but you can contact our Flights team using this link: book.i.ng/6187sID2N, or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE}+353 19075677. Regards

@bookingcom 36 hours passed, 9 international calls made to customer service, 6 escalations, 6+ times connected to the agent for updates. Gets a call at 3 am ( missed it) still @bookingcom is unavailable to process simple requests. SCAM

@bookingcom @IndiGo6E Travelers beware before using Booking.com. Requested cancellation within the eligible waiver window and contacted support immediately. After repeated follow-ups, no action taken yet #BookingCom #IndiGo #TravelProblems

@MsmewitdaBS Hi there, we've sent you a DM. Please take a look when you can.

@bookingcom is in bed with fraudsters @hotiday and protecting them and still doing business with these scammers. if you see Hotiday mentioned anywhere on your next holiday booking - DO NOT BOOK!!!

Hi Harry, we acknowledge that you've already contacted our flights team. However, we can only suggest that you reach out to them once more. Please be aware that we cannot assist you with a flight booking through this channel, as we lack the necessary tools to access your flight reservation.

@bookingcom It’s not good enough to have an ai response, giving us the same number we have called multiple times. Your team is clearly unable to deal with this, and has lied multiple times as shown in the screenshots. We will now have to escalate this further.

@bookingcomPA @BBCLookNorth @itvnews @bookingcom completely messed us around on a refund, gave misleading information, and left us out of pocket. Big companies shouldn’t be allowed to treat customers like this without accountability. People deserve honesty and fair support.

@RomanaTM1873 We don't have any support options Romana, nor can we initiate any action from our side. We can only recommend calling back our colleagues. We apologize for the inconveniences.

@bookingcom As mentioned above i have already done that but did not get any traction and was not able to convince them of the urgency of my request. Do you have an escalation path I could use? thx

Hi @Bookingcom, I urgently need assistance with a flight rebooking after the airline cancelled part of my itinerary. It is unacceptable that, despite repeated follow-ups, no attempt appears to have been made by the support team to contact the airline and arrange the rebooking. tx

@jcrojashe Hi Julio. We regret to hear about this, and we're here to help. Please send us a private message with the following details of your booking: - Confirmation number - PIN - Name on the reservation And we will get back to you shortly. twitter.com/messages/compo…

@bookingcom I feel robbed and abandoned. On May 7 your own agent modified my Munich reservation and assured me on the phone everything was fine and confirmed. Now my reservation has been CANCELED because of HER mistake. Days of calls and messages, ZERO solution. This is shameful.

Hola, gracias por tu mensaje. Cuéntanos, ¿en qué podemos asistirte?. Si tu consulta está relacionada con una reserva de alojamiento, por favor mándanos un mensaje privado con la siguiente información y te responderemos a la brevedad. - Número de confirmación: - Código PIN: - Nombre que aparece en la reserva: - Detalles de tu solicitud: Para recibir ayuda inmediata, llama a nuestro equipo de Atención al Cliente disponible 24/7; puedes encontrar nuestros datos de contacto aquí: book.i.ng/6187sImrv Un saludo.

@bookingcom que pasa que no me puedo comunicar con nadie, ni por teléfono ni desde la app. Me mandaron un mail que enviara una factura para que me hagan un reintegro y los mails que envió me vienen rebotados.