@Hilton after 2 hours on the phone with your team I was not able to clear a simple price match guarantee. As a diamond member I feel disappointed with the level of service I received and my issue wasn't solved. Now I have to cancel and book through a 3rd party? Reach out please

@KrystianMojek @Hilton We had a similar experience booking 2 rooms.... we wound up having to book on 2 different sites, and now that we're here... there's gum on the ceiling with cobwebs, food stains, bloody pillow, popcorn on the floor, a hair and dead bug in the bed.... disgusting!

@RT429 I just replied to your DM and we're looking forward to making this right. Looking forward to learning more about your stay. -Natalie

@RT429 @Hilton Very upsetting when you think you're dealing with a brand that stands for customers

@KrystianMojek @Hilton This keeps getting worse.... yesterday the hot water went out.... today all the water is out. Worst hotel experience anywhere!!!