Hilton

@volunte28983615 Hi William ~The individual referenced in social media posts is not a Hilton employee. Hilton Grand Vacations is a separate company. Please direct further questions and comments to input@hgv.com. Thank you. ~Cath

@eofavesPt2 @Hilton Sent this chat to Hilton to see if they will take action before we do a pull up. Hilton is J.B. Pritzkers company, you know; the Governor of Illinois.

I wonder if congress will call for action on this? 🤔 But it’s just talk? Oh ok. And he works for @Hilton. IG page has already been deleted.. don’t run now.

@HarmeetRattan We will be happy to assist you. Please send us a DM with your confirmation number, full name, Hilton Honors account number, email address, and contact phone number, so we can better assist you. Thank you for choosing Hilton! - Fran

@Hilton @HiltonHotels @HiltonHonors I have been following for more than a couple of weeks but still don’t see anyone caring for my email request. Helpless - request ID 275712960 - I was charged for parking when I didn’t even have a car - requesting reimbursement. PLZ HELP

@Sports_med_phys Hi Derek, Please send us a DM with your full name and confirmation number so we can locate your reservation and assist you further. Thanks. -Mimi

@Hilton eaten by bed bugs and the manager covered it up. clothes ruined. holiday ruined. called a liar. worst experience ever.

@hilton @HiltonHotels imagine asking for an email for higher management when your being spoken to like an animal. and being told "no im not giving you anything" los amigo beach club manager.

@Sports_med_phys Hello Derek. We would like to hear more about this experience. Can you please DM us with your reservation details, your contact information, and any additional details you have not already shared with us? We look forward to hearing from you. -Calvin

@Hilton @HiltonHotels I want to make an official complaint regarding my holiday. Bitten by bed bugs, my clothes damaged and lost. Spoken to like an animal by the manager of los amigo beach club in Mijas.

@wtswrongwtskins For your privacy and security, please send us your personal information in Direct Message and delete the public comments containing your information. Thank you. - Fey

@Hilton Jen. Tim is my nickname. My first name is Dwayne Ham

@Hilton let me tell you about the conditions at embassy suite hotel in New Orleans. Do not stay there. Please leave.

@babee_scarface Hi. If you follow us we will be able to send a message to your DM. -Mere

@Hilton Yes I would love that please send me a dm I am unable to send you a message.

Ayo @ParisHilton point me n the right direction of THE PERSON I speak to about the horrible customer service experiences I had with the several dozen @Hilton employees I encountered today while trying to book multiple rooms at the at the 3rd/4the location in the last 3/4days

@kenshin23 We'd like to take a look at your reservation to learn more. Can you please send us a DM sharing your contact info and reservation details? We're here to help. -Natalie

@Hilton Hi, I have a question about an upcoming stay in Medellin: I was told that since I’m paying with points, that’d the hotel will charge me a “points tax” upon checking in. Is that expected?

@prob_zero @DieselBABE20 Hi! Please send us a DM Wit hthe full name, confirmation number, email address and phone number on your reservation so we can review. Thank you for your loyalty.-Jen

We recently stayed at a Spark by @Hilton in Orlando. We got a one bedroom suite, which was not a one bedroom suite. The first room they checked us into had a mold, mildew, animal urine smell they knew existed, evidenced by the air purifier they added in an attempt to reduce the smell. The second room didn't have the acrid smell. But, the entire hotel was dreary, painted in the darkest of colors. There was a fold out sofa in the front part of the room, but no television. The one bedroom suite consisted of two rooms separated by a middle bathroom, but the front room was essentially wasted space. The entire inside of the hotel, decor and all, was like they purchased a cheesy hotel, slapped some discount paint around, that nobody else wanted, and called it good. Miserable experience, to say the least.

He must work for them!? I literally don’t understand how anyone with half a brain can look at these pictures that I’ve posted at a hotel I’m currently saying it and think it’s acceptable for a Hilton brand? Maybe a road side roach motel for $59 To say I’m doing it to get free stuff? Every day the world proves how many true retarded people walk among us. @HiltonHotels

@thexmvtrix Hello! We apologize for your frustrations. We would like to learn more about your experience. Please send us a DM with additional details so we may look into this. Thank you!

Ngl @HiltonGrandVac @Hilton giving people a $200 cancellation fee over people that have had deaths in the family is real life SCUMMY

@Zee301996 Thank you! Once received, we will be happy to look into this for you. Thank you for choosing Hilton. - Fran

@Hilton All the information is already in DM

@Hilton I had a paid booking at Hilton Innsbruck, but due to some hotel related proceedings I had to repay at the time of my arrival. Now who will manage the refund of my money? The booking was in March and I had to pay double, and now I'm yet to receive my refund.

@Zee301996 Hello - We're sorry to hear this! Please send us a DM with more details along with your confirmation number, full name, email address, and phone number, so we can look into this further. - Huda

@Hilton This is peak of ignorance @Hilton Almost 4 months since my stay at a Hilton hotel, and I still haven't received any refund for extra booking #PoorService

@Qbenomics Hi @Qbenomics - Please let us know if we may assist you. Our team is here to help. Thanks for choosing Hilton. -Klynne

@Hilton You can look at the dirty wall paper and the dirty carpet and dirty bathroom floors with cracked tiles but what you can see visually is the rusted bathtub/ shower. You also can see a mini fridge because there wasn’t one and I had to go to the front desk to ask for bottled water.

Yeah, I sure do. I get tired of spending a shit ton of money to have awful fucking products. I spent money for a high end hotel room and you got dirty towels and stained walls and floors that are disgusting that you can’t even walk on? you think you’d be more upset with the people and brands that are putting out crappy products instead of the consumer who’s getting screwed … Do me a favor and fucking block yourself from my page. 😑

@Qbenomics Hello Jack. Please DM us your full name, Hilton Honors Number, confirmation number, email address and phone number listed on the account. Please provide us with any additional details. Thank you for your patience and loyalty. -Katrina

@DieselBABE20 @Hilton is the absolute worst. Hilton Daytona beach was nasty as well and nothing had been renovated in 20 years. Not even a fucking mini fridge. lol

@istrakhov Hi Ivan. We appreciate you sharing your feedback. Please send us a DM. We would be happy to look into this for you. Thank you for choosing Hilton. -Zon

It’s so disingenuous for @Hilton to advertise the cheapest night’s points cost for a multi-night stay instead of showing the full amount. It’s like showing $50 for the 1st night and then jacking it up to $350 for the 2nd night. Completely misleading and anti-customer behaviour.

Hi there, Josh. Thank you for bringing this to our attention. This is not what we want to see from our valued guests. We would like to document this for hotel leadership to review. Please message us directly with your confirmation number, email, telephone and full name. We look forward to assisting you. Thank you -Sam

@d4ngerousmartin This is not the experience we want for you. Please send us a DM with your reservation details, and we'd be happy to look into this for you. Thanks! -Rue

Absolutely ridiculous, staying at the @hilton @DoubleTree in York in the middle of one of the hottest heat waves ever in the UK and the hotel have "turned off" the in room #Airconditioning units! I expect better from this proud prestigious hotel chain. #disappointing #inhumane

@TheFallHorsemen We're very sorry to hear this. Please send us a DM with your reservation details, so we can assist you further. Thanks! -Hanin

@Hilton so we have been trying to deal with THE RUDEST front desk person and spent a half an hour on the phone with Honors and still have NO fix for this situation in Chaumberg, IL Embassy Suites. He literally tried to publicly humiliate my wife.