@SwanBrandUK still no further along to resolving this query. I have never seen such appalling service. I must have emailed about 30 times now. Can you just issue a refund and be done with it please? I’ll take my business elsewhere. Thanks.

@Shellsyfitz Hi Michelle, I can see that we have asked for further information so that we can look into this further for you. Can you please provide the ticket reference number for your enquiry or contact our customer support team on 0333 220 6050. Thanks Swan