Michelle

@British_Airways Is there a number to call? I cannot deal with the same response over and over. Does this just have to be escalated to an Ombudsman or Martin Lewis?

@Shellsyfitz It's not something that we can assist you with, I'm afraid. You will need to reply to the most recent email with more information so that they can look into this for you. Imogen

@British_Airways I also have a claim for the items that I had to purchase for the 5 weeks I was without my bag. Where is that compensation? Stop responding with the same rubbish. I have been more than patient waiting for you to resolve this claim.

@British_Airways Hi Imogen, the issue is I get a response but it’s a rubbish response. Then days later I get the exact same response. I provided evidence of damaged items and receipts of items I had to purchase while my bag was missing. What more do you need?

@Shellsyfitz Hi Michelle. We’re sorry you’re still waiting. Customer Relations haven’t forgotten about your case. They have very high volumes, which means they’re taking longer than they’d like to respond to you. They’re doing all they can to be in touch as soon as possible. Imogen

@British_Airways @NwankwoUno I also had to purchase items when my bag was lost for 5 weeks which I’ve not heard any update on. I’ll be raising it to Martin Lewis next if I don’t get a response.

@British_Airways @NwankwoUno Hi Uno, did you ever get this resolved? I have had the same issuesand waiting 6 months for a response to which they then state because it’s 7 days post the items being returned they won’t honour the claim. I raised the issue the day after I received the bag and provided pictures

@British_Airways damaged my suitcase beyond repair. I sent them numerous pictures of the damage taken at Gatwick Airport and 2 months later this is the message I get from BA. Bear in mind I purchased this suitcase several years ago, I’m expected to have kept the receipt. I’m also expected to take the suitcase to a dealer to evidence to BA that it is irreparable. Imagine not having the decency to apologise but also asking me to find a dealer who can prove that it is irreparable. Isn’t the customer-centric thing to do to collect the suitcase from your customer and repair it or confirm yourselves that said suitcase is not reparable rather than inconveniencing a customer more on top of damaging their suitcase. Has anyone experience this with BA? Below is email from BA - An update from British Airways  Thank you for coming back to us regarding your claim for damaged baggage. So that I can proceed further with your claim, I request that you repair your damaged bag and send me the receipt, and I’ll arrange your refund. If your bag is irreparable, please send me the letter from your local dealer confirming the same. Also, we'd require the receipt of your original damaged bag. You can send us your information by replying directly to this email. Thanks again for getting in touch with us. We hope to hear from you soon. Best regards Noel British Airways Customer Relations Your case reference is: 04830435

@British_Airways what does it take to get a resolution on a baggage claim? There is no number to call and I just keep getting told the exact same response that my claim for damaged items is outside of the 7 days which is rubbish and have email receipts to prove.

@British_Airways hi, my bag never arrived on last nights flight from Dublin to London City. I got an update saying it was on a flight this morning but no update since 6am. How can I get an update? There are essential items in there that I need. How long am I expected to wait?

@SwanBrandUK And I’ve provided it all. The last email from yourselves was the order was out for delivery and should be with me in 3 to 5 days. That was on the 19th Jan. This is the number 365946. I’m happy to post all our conversations if you still want to carry this on.

@Shellsyfitz Hi Michelle, I can see that we have asked for further information so that we can look into this further for you. Can you please provide the ticket reference number for your enquiry or contact our customer support team on 0333 220 6050. Thanks Swan.

@SwanBrandUK any chance of a response to any of 5 or 6 email chasers I have sent over the last couple of weeks?

@SwanBrandUK I’ve provided all the information. What more do you need? The last email from Swan is tk say a new order was being dispatched and should be with me in 3 to 4 days, that was in Jan. nothing. Just refund me please.

@Shellsyfitz Hi Michelle, I can see that we have asked for further information so that we can look into this further for you. Can you please provide the ticket reference number for your enquiry or contact our customer support team on 0333 220 6050. Thanks Swan

@SwanBrandUK I provided all the information that’s needed. Can you provide the tracking number of the re delivery with Evri please which I have now asked for 3 times. Why is it so hard to get a refund? If you don’t want to answer or redeliver, then just refund me and I’ll go elsewhere. Thanks

@SwanBrandUK still no further along to resolving this query. I have never seen such appalling service. I must have emailed about 30 times now. Can you just issue a refund and be done with it please? I’ll take my business elsewhere. Thanks.

@SwanBrandUK still no further along to resolving this query. I have never seen such appalling service. I must have emailed about 30 times now. Can you just issue a refund and be done with it please? I’ll take my business elsewhere. Thanks.

@SwanBrandUK @SwanBrandUK any luck with locating the email with the refs provided? As I said, you already responded twice but nothing came of that. Can you just issue a refund please? This is ridiculous.

@Shellsyfitz Hi Michelle, Please can you provide your email address so that we can locate your query. Thanks, Swan.

@SwanBrandUK you seemed to have located it with the references I sent previously, just you responded twice with the same questions as I’ve already answered previously and then ghosted again. Can you provide your phone number so that I can locate someone to talk to? Thanks.

@SwanBrandUK any updates?

Any update? I’ve had the usual 2 email response asking the same questions and now blanked again. What do I need to do to get a response?

What’s an email reference? This is the number of the order 365946. Turns out it’s two orders they haven’t been received now. This one too 368705. Thanks.

@dhlexpressuk hi, I missed a delivery but no missed card was left. Can you let me know how I can rearrange delivery please? Thanks.

@Gajendra_K_Garg @gmail @sundarpichai @Google Hi @gmail, I’m also having this same issue. I am receiving emails meant for the address with a dot in their email account but coming to me. Surely this is a GDPR issue. I have a lot of said persons details incorrectly sent to me.

@gmail issue with Gmail server it is not considering dot in gmail and exposing the email to others like xxx.xxx and xxxxxx both are same and both IDs are getting email if you send anyone @sundarpichai @Google