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@TylByNatWest This "outage" has been going on since last night. Other than ditching @TylByNatWest and perhaps @NatWest_Help / @NatWestBusiness ASAP, maybe you'd like to provide an ACTUAL update and estimated time to fix so we can all get on with picking up your pieces? Compensation?
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@TimStephenson @TylByNatWest @NatWest_Help @NatWestBusiness It's pretty bad for an outage to take this long, can you confirm that you haven't been hacked @TylByNatWest?
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@TimStephenson @TylByNatWest @NatWest_Help @NatWestBusiness An expected timeline would be helpful, if you suffered some kind of breach and it's going to take days to get back online we need to know ASAP.
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@Springfields We are aware of an incident that is currently impacting our transactions, funding from yesterday's transactions and our internal systems and are working hard to fix this and appreciate your patience in the meantime.
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@NatWestBusiness @TylByNatWest @NatWestBusiness Your lack of response to this tweet tends to strengthen my position that you've had some kind of serious breach. Are our funds from yesterday safe?
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@Springfields No security issue has occurred, and the issue appears to have been caused by a third party.
The Tyl team are working tirelessly to fix the issue, as it is affecting all Tyl customers.
For further support, please contact our Tyl team on 0345 901 0001.
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