Tyl by NatWest

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Tyl by NatWest

Tyl by NatWest

@TylByNatWest

"Tyl by NatWest. Card payments for business in person, online or over the phone. Tomorrow Begins Today. Eligibility criteria, T&Cs and fees apply."

Katılım Ağustos 2019
60 Takip Edilen410 Takipçiler
Paul Cartlidge
Paul Cartlidge@paul_cartlidge·
@TylByNatWest your customer service is awful. Card machines not working and can't get hold of anyone over the phone or online web chat.
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@RedRoseDig Hey, we can see you have been recently in touch with our team! Our team is currently investigating and will reach out to you in due course.
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Red Rose Digital
Red Rose Digital@RedRoseDig·
@TylByNatWest We will do, the only issue we have at the moment that 90% of our payments get reviewed and held by a day so we are using @stripe as well till this gets resolved.
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@MagicAsh16 Hey we're really sorry to hear this! We will feed this back to our team. If you would like us to take a look further please share your business name. Alternatively please do not hesitate to re-engage with our Tyl team on 0345 901 0001 many thanks
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MagicAsh
MagicAsh@MagicAsh16·
@TylByNatWest has to be the most unorganised company I’ve ever dealt with. Their customer service is abysmally bad. Avoid at all costs if you want a stress free card provider 😡😡😡
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Bruce Kinnaird Scott
Bruce Kinnaird Scott@bruceKscott·
@TylByNatWest what's the point of having a network SIM in your card machines if I've got to log onto another network to activate it? You need to change your payment plans to include the network cost with the monthly fee. £10 a month is a con.
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@bruceKscott Hi Brian, we appreciate your feedback and will pass it on to the relevant team 😀
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Bruce Kinnaird Scott
Bruce Kinnaird Scott@bruceKscott·
@TylByNatWest Every other provider keeps the sim active and absorbs the charge into the monthly contract payment. What's worse, I can't activate the network unless I'm connected to a WiFi network. If I could connect to a WiFi network, why would I want a sim? Where's the logic.
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@bruceKscott This does however require the device to be connected to wifi/hotspot to allow for the wireless manager app to load and the sim activation to be completed. (2/2)
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@KC_LOCKSMITHSUK Hi, we're sorry to hear you have experienced issues! We can see you have been in contact with our team recently. A member of our team will reach out to you soon.
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KC Locksmiths & Security 💙
KC Locksmiths & Security 💙@KC_LOCKSMITHSUK·
@TylByNatWest I have never experienced such incompetence & complete disregard for a customer whose business relies on your products and services First of all you bricked my clover flex v2 for no reason Then I’ve been sent a v1 twice as a replacement & had to lose 2 days of work
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James
James@spennj2·
@TylByNatWest hi, card machine not working. Same problem as the downtime from 2 weeks ago. TCM fails. No-one answering your telephone. Please help.
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@snappyswindsor Hey, we're sorry to hear you couldn't reach our agents! We will feed this back to the team. If you need further support please call 0345 901 0001 or private message us with your merchant ID number and we'll raise a request for you. twitter.com/messages/compo…
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SnappySnapsWindsor
SnappySnapsWindsor@snappyswindsor·
@TylByNatWest I’m trying to reconnect to an agent as my chat dropped. This service is supposed to be available until midnight but I’m constantly getting the attached message. I need a replacement clover PDQ, as my current one has stopped working. Can you advise?
SnappySnapsWindsor tweet media
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@TimStephenson Hi Tim, we appreciate your feedback! We have shared your comments with our team.
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
We're currently experiencing a service outage and working hard to resolve this. We apologise for any inconvenience and appreciate your patience.
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@RumseysChoc Hi, thanks for reaching out about the service outage we experienced yesterday. We are pleased that this has now been resolved but if you would like us to review the issues you faced, please send us a DM with your Merchant ID and one of our team will be in touch.
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Rumsey's
Rumsey's@RumseysChoc·
@TylByNatWest can’t take payments, no updates received, no online chat available and can’t get through on the phone. Can you advise what to do?
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@CJWReddevil Hi Chris, thanks for reaching out about the service outage we experienced yesterday. We are pleased that this has now been resolved but if you would like us to review the issues you faced, please send us a DM with your Merchant ID and one of our team will be in touch.
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Cinimod
Cinimod@iloveapunt·
There will need to be compensation for lost sales @TylByNatWest . Online chat conveniently down and not accepting calls. Zero customer support. So many lost sales in last 4 hours. Still no resolution #tylbynatwest #tyldown #tyl #natwest
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@Rob_Holt11 Thanks for reaching out. We receive followers for a number of reasons, but due to the service outage we expect more of our customers will have followed us for an update. If we can help you, please send us a DM with your Merchant ID and one of the team will be in touch
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@mattgdodd Hi Matt, thanks for reaching out about the service outage we experienced yesterday. We are pleased that this has now been resolved but if you would like us to review the issues you faced, please send us a DM with your Merchant ID and one of our team will be in touch.
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Matt dodd
Matt dodd@mattgdodd·
@TylByNatWest any idea when your card payments will be back up - loosing lots of Trade today !!!
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@Roseann81462746 Hello, we are pleased that this has now been resolved but if you would like us to review the issues you faced, please send us a DM with your Merchant ID and one of our team will be in touch.
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Tyl by NatWest
Tyl by NatWest@TylByNatWest·
@kazbahellis Hi, thanks for reaching out about the service outage we experienced yesterday. We are pleased that this has now been resolved but if you would like us to review the issues you faced, please send us a DM with your Merchant ID and one of our team will be in touch.
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Ashby Decorator Centre
Ashby Decorator Centre@AshbyDecCentre·
@TylByNatWest Good morning, Our card machine says ERROR AT PAYMENT GATEWAY, is this a known issue or do we need to fix this end? Cheers
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