Tyl by NatWest

@paul_cartlidge Hey Paul, thanks for letting us know you can't DM us! Please reach back out to our team on 0345 901 0001 or use the webchat function for further support: tylbynatwest.com/help-and-suppo… Many thanks twitter.com/messages/compo…

@TylByNatWest Well done you've turned off the ability to DM.

@TylByNatWest your customer service is awful. Card machines not working and can't get hold of anyone over the phone or online web chat.

@RedRoseDig Hey, we can see you have been recently in touch with our team! Our team is currently investigating and will reach out to you in due course.

@TylByNatWest We will do, the only issue we have at the moment that 90% of our payments get reviewed and held by a day so we are using @stripe as well till this gets resolved.

@TylByNatWest Do you know when the issue with the tap to pay on phones will be fixed?

@MagicAsh16 Hey we're really sorry to hear this! We will feed this back to our team. If you would like us to take a look further please share your business name. Alternatively please do not hesitate to re-engage with our Tyl team on 0345 901 0001 many thanks

@TylByNatWest has to be the most unorganised company I’ve ever dealt with. Their customer service is abysmally bad. Avoid at all costs if you want a stress free card provider 😡😡😡

@MagicAsh16 We're very sorry to hear about your experience, please send us a DM and we can help. twitter.com/messages/compo…

@bruceKscott Sorry Bruce! 😅

@TylByNatWest Who's Brian?

@TylByNatWest what's the point of having a network SIM in your card machines if I've got to log onto another network to activate it? You need to change your payment plans to include the network cost with the monthly fee. £10 a month is a con.

@bruceKscott Hi Brian, we appreciate your feedback and will pass it on to the relevant team 😀

@TylByNatWest Every other provider keeps the sim active and absorbs the charge into the monthly contract payment. What's worse, I can't activate the network unless I'm connected to a WiFi network. If I could connect to a WiFi network, why would I want a sim? Where's the logic.

@bruceKscott This does however require the device to be connected to wifi/hotspot to allow for the wireless manager app to load and the sim activation to be completed. (2/2)

@KC_LOCKSMITHSUK Hi, we're sorry to hear you have experienced issues! We can see you have been in contact with our team recently. A member of our team will reach out to you soon.

@TylByNatWest I have never experienced such incompetence & complete disregard for a customer whose business relies on your products and services First of all you bricked my clover flex v2 for no reason Then I’ve been sent a v1 twice as a replacement & had to lose 2 days of work

@spennj2 Hey James, we're sorry to hear this! Please private message us your business details and we'll get a member of the team to reach out to you. Alternatively you can contact us by using our webchat function via our website: tylbynatwest.com/help-and-suppo… twitter.com/messages/compo…

@TylByNatWest hi, card machine not working. Same problem as the downtime from 2 weeks ago. TCM fails. No-one answering your telephone. Please help.

@snappyswindsor Hey, we're sorry to hear you couldn't reach our agents! We will feed this back to the team. If you need further support please call 0345 901 0001 or private message us with your merchant ID number and we'll raise a request for you. twitter.com/messages/compo…

@TylByNatWest I’m trying to reconnect to an agent as my chat dropped. This service is supposed to be available until midnight but I’m constantly getting the attached message. I need a replacement clover PDQ, as my current one has stopped working. Can you advise?

@TimStephenson Hi Tim, we appreciate your feedback! We have shared your comments with our team.

@FSB_Voice @NatWest_Help @TylByNatWest Oh, we would have happily called customer service - except they didn’t answer calls & switched off live chat.

We're currently experiencing a service outage and working hard to resolve this. We apologise for any inconvenience and appreciate your patience.

@RumseysChoc Hi, thanks for reaching out about the service outage we experienced yesterday. We are pleased that this has now been resolved but if you would like us to review the issues you faced, please send us a DM with your Merchant ID and one of our team will be in touch.

@TylByNatWest can’t take payments, no updates received, no online chat available and can’t get through on the phone. Can you advise what to do?

@CJWReddevil Hi Chris, thanks for reaching out about the service outage we experienced yesterday. We are pleased that this has now been resolved but if you would like us to review the issues you faced, please send us a DM with your Merchant ID and one of our team will be in touch.

@iloveapunt @TylByNatWest Still no sign of it working 😟 most of my customers pay by card too 😡

There will need to be compensation for lost sales @TylByNatWest . Online chat conveniently down and not accepting calls. Zero customer support. So many lost sales in last 4 hours. Still no resolution #tylbynatwest #tyldown #tyl #natwest

@Rob_Holt11 Thanks for reaching out. We receive followers for a number of reasons, but due to the service outage we expect more of our customers will have followed us for an update. If we can help you, please send us a DM with your Merchant ID and one of the team will be in touch

@TylByNatWest I bet you get a few more followers today.

@mattgdodd Hi Matt, thanks for reaching out about the service outage we experienced yesterday. We are pleased that this has now been resolved but if you would like us to review the issues you faced, please send us a DM with your Merchant ID and one of our team will be in touch.

@TylByNatWest any idea when your card payments will be back up - loosing lots of Trade today !!!

@Roseann81462746 Hello, we are pleased that this has now been resolved but if you would like us to review the issues you faced, please send us a DM with your Merchant ID and one of our team will be in touch.

@TimStephenson @NatWest_Help @FSB_Voice @TylByNatWest Ours is working again now

@kazbahellis Hi, thanks for reaching out about the service outage we experienced yesterday. We are pleased that this has now been resolved but if you would like us to review the issues you faced, please send us a DM with your Merchant ID and one of our team will be in touch.

@TylByNatWest @AshbyDecCentre Any news on how long it will take? Shall I shut up shop and go home or will it be resolved shortly? Be nice to know.

@TylByNatWest Good morning, Our card machine says ERROR AT PAYMENT GATEWAY, is this a known issue or do we need to fix this end? Cheers