Cresta

our customer @cresta traces multi-service AI agent pipelines across Go and Python with Langfuse. Per-customer trace isolation, cross-service debugging, AI observability at scale full story (co-authored with the Cresta team): langfuse.com/users/cresta

Proud to partner with @AquaFinanceInc 🧡 As Aqua Finance scaled, the goal was clear: empower every agent. With Cresta: ✔️ 50% less after call work (collections) ✔️ 61% increase in dollars collected/hour More focused agents = Better business outcomes #CrestaCustomerAppreciation

Spotted: Cresta in NYC 🗽 and SF 🌁 Crestans across both cities caught our ads IRL 😍 AI Agents that pass the test, now live around the country! #PassTheCrestaTest

Cresta's AI Agents pass the test ✅ The customer test is the greatest test of all. Your AI agents need to solve your customers' problems quickly and effectively, and with a world-class customer experience. Catch us in the wild in SF, Chicago, and NYC! 💥

It’s Customer Appreciation Month at Cresta! 🎉 All month long we’re putting the spotlight on our customers and sharing their stories. Stay tuned for more! #CrestaCustomerAppreciation @AquaFinanceInc @united @WindstarCruises @achievecom @oportun

Every second a contact center agent spends searching for answers is a delay for the customer. Join our upcoming webinar to see how Cresta’s Knowledge Agent removes that friction by surfacing accurate, context-aware answers. Save your spot here ➡️ na2.hubs.ly/H04BV_c0

Cresta #OnTheRoad: March Recap 📸 From customer visits to team offsites and field events, Cresta was on the move all month long! Swipe for some candid moments of our team on the road ⬇️

Fintech Meetup 2026, here we come! 🎰 Here's where you can catch Cresta: ✨ Booth 835 📅 March 30 – April 1 📍 Mandalay Bay Want to improve client satisfaction and gain real-time visibility into every conversation? Connect with our team onsite! @FintechMeetup #fintechmeetup

AI agents in production aren’t single model calls. They’re complex, multi-step systems. We partner with @langfuse to bring observability to multi-service LLM pipelines, so teams can trace what’s happening across every step of the pipeline 👉 cresta.com/blog/observabi…

Cresta is heading to InsurTech NY 2026 in New York City 🗽 📅 March 30–31 📍 Booth #8 Plus our Field CTO, Karthik Suresh, is giving a TED-style talk on March 30 from 3:35–3:50 PM! 👇 Let us know if you'll be there!

#MetriNote - @cresta announced the release of Knowledge Agent, an AI-powered assistant designed to continuously support human agents as they interact with customers. #Agent #KnowledgeAgent #AI metrigy.com/product/metrin…

Cresta: The unified platform for human and AI agents 🤝 Cresta brings together customer insight, AI agents, and human expertise in a single platform so you can understand what’s happening in every conversation, identify what drives outcomes, and act on it.

Nothing like a night at the rink 🏒 We spent last week in Denver hosting customers and industry leaders at the Avalanche vs. Stars game! It was a fun night all around 🤩

Great to be in Cluj connecting with the next generation of tech talent 🇷🇴 Team Cresta spent time at Cluj Innovation Park last week meeting students eager to start their careers in tech and explore internship opportunities. Thanks to everyone who stopped by to connect with us!

🌊 Welcome to our new VP of Customer Strategy at Cresta, Antony Passemard! Formerly at Google Cloud, Antony is focused on helping customers turn AI strategy into real impact. Learn more 👉 cresta.com/blog/leadershi…

CCW Australia & New Zealand delivered 🇦🇺🔥🇳🇿 Great to be in Sydney this week connecting with CX leaders and exploring how organizations are leveraging AI to improve both customer and agent experiences. #CCW #CustomerContactWeek #CCWANZ

💭 Accountability drives better customer experience. John Donovan, former CEO of AT&T Communications, shares why contact center costs should be owned at the source and why customer satisfaction matters more than legacy metrics. Full session on demand: cresta.com/wave

🚀 BIG NEWS 🚀 We’re unveiling Knowledge Agent, an agentic assistant that listens in the background, understands live conversation and browser context, and proactively delivers the exact answers agents need in real time. Get more info here: cresta.com/blog/introduci…

Last week we hosted customers and industry leaders at the Porsche Experience Center in LA ☀️🏎️ From pushing limits on the track to great conversations off it, the day was the perfect mix of adrenaline and fun! Thanks to everyone who joined us for the ride 🔥

AI readiness isn’t about buying tools, it’s about building the foundation to use them well. @pascal_bornet breaks down the operational shifts #CX organizations must make before #AI delivers real value. Watch here 👉 hubs.la/Q042p3DR0