GoHealth Urgent Care

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@ScottMcKinney1 Scott, please accept our apology for any miscommunication that may have occurred. Recently our method of contact changed, and the email provided is out of date. We would like to connect you with a manager. Please complete this form, gohealthuc.com/contact. Thank you.

@NorthwellHealth @GoHealthUC Great, I did that and that email address is undeliverable per your company's choice. "This inbox is no longer monitored." This does not inspire confidence in me that Nortwell Health cares at all.

Do not go to a @GoHealthUC @NorthwellHealth urgent care! My daughter went there for a covid test and they charged me $616. They said they made a mistake in filing the ins claim so ins didn't pay it. Now they say it is too late and I have to pay it or it will go to collection.

@CRMagic Hello Chris, thank you for bringing this to our attention. Please send us a DM with further details about your experience, so we can take a deeper look into this. Thank you.

@ScottMcKinney1 @GoHealthUC @NorthwellHealth Gee, that sounds a lot like the experience at my @GoHealthUC here in Springfield, MO...especially that can't figure out insurance bit.

@ozsuguitan Hi Oz, we truly apologize for the frustration caused by your recent billing experience. To ensure an appropriate solution is found, please contact us at the following link gohealthuc.com/contact. Thank you.

@GoHealthUC Went in for a check on my hand injury. Asked how much I owed (I have insurance and a maxed out FSA). They said nothing @ Maplewood Mercy GoHealth UC. 6 months later a bill for $200 has been sent to collections. Never got a bill to my house.. THANKS GOHEALTH!!

@amigo2417 We apologize for not being able to meet your expectations. If you’d like to reach a manager, please follow this link: gohealthuc.com/contact. Your feedback matters and we’ll continue striving to provide care for community members like you.

@PolNexus We sincerely apologize for the delay and want to help you get a hold of your prescription as quickly as possible. We'll get you connected with a manager. Please fill out this form: gohealthuc.com/contact. Again, we are sorry and appreciate you bringing this to our attention.

@AllianceRxWP @GoHealthUC I have a 5 year old with a horrible ear infection that just got a prescription sent to Walgreens #3838, but, "our system has been having problems," so my kid doesn't get his antibiotics!? Give up on digital scripts if they're doing this much harm.

@HokieRif Hi there, thank you for bringing this to our attention. We want to ensure you’re able to connect directly with a manager. Please contact us at the following link gohealthuc.com/contact. Your recent experience is important to us as we continue to serve our community.

@faceless_girl We're sorry to hear about your frustrations with one of our locations. We greatly appreciate your feedback here, but that's not how we want to leave things! Please send us a direct message so we can better understand the situation and connect you with the right resources.

@ReginaWalton Regina, we completely understand your frustration. We apologize for the error. Can we get you in contact with a manager? Please email WeCare@GoHealthUC.com with your name, phone number, and the center you visited. Your time and trust are valuable.

@THEJargonSlayer Thank you for flagging this for our team. We apologize for the inconvenience and frustration you experienced. Please email  WeCare@GoHealthUC.com with your full name, phone number, and the center you visited to further this discussion. Your feedback is valuable.

@caligoodgirl (3) with your full name, phone number, and the center where your concern took place? We’d like to personally connect, apologize again, and gather additional details about your visit. Thank you for bringing this to our attention. Your trust and comfort are our priority.

@caligoodgirl (2) Based on your account of events, it appears we missed the mark. We’d like to escalate your review to a manager to better understand what happened. Could you please email us WeCareMemorialHermann@gohealthuc.com

@caligoodgirl Thank you for your feedback. We are truly sorry to hear about your recent experience and appreciate your bringing this to our attention. Our mission is to treat everyone fairly and create an inclusive environment for our community to receive quality care.

@caligoodgirl (3) with your full name, phone number, and the center where your concern took place? We’d like to personally connect, apologize again, and gather additional details about your visit. Thank you for bringing this to our attention. Your trust and comfort are our priority.

We’re all human. Thus, we all deserve equal rights (and quality care). #NationalHumanRightsMonth #HumanRights #DEI #HEI

@caligoodgirl (2) Based on your account of events, it appears we missed the mark. We’d like to escalate your review to a manager to better understand what happened. Could you please email us WeCareMemorialHermann@gohealthuc.com

@caligoodgirl Thank you for your feedback. We are truly sorry to hear about your recent experience and appreciate your bringing this to our attention. Our mission is to treat everyone fairly and create an inclusive environment for our community to receive quality care.

@Mets86girl Hi. First, let us sincerely apologize for the frustration caused by your recent visit billing experience. To ensure an appropriate solution is found, please consider emailing BillingIssue@GoHealthUC.com with your name, phone number, and the center you visited.

@GoHealthUC I was charged $800 for a PCR test! Stay away from Northwell Health and GoHealth. I never saw a Dr, nurse or PA. An MA came in and asked if I wanted my vitals checked. I said ok & then got my PCR test (for travel). I just received a bill for over $800!!!!

@RonnieshaSims Hi, Ronniesha. Let us sincerely apologize. Could you please send us an email to WeCare@GoHealthUC.com  with your full name, phone number, and the center where your concern occurred? Connecting you to a manager is extremely important to us. Thanks for taking the extra time.

@KingFisherLOST We are truly sorry for the frustration, inconvenience, and disappointment you and your wife have experienced. We want to ensure you’re able to connect with a manager as soon as possible. Please email WeCareNorthwellHealth@GoHealthUC.com and BillingNY@GoHealthUC.com.

@NorthwellHealth @joan_lieberman @GoHealthUC @NorthwellHealth Billing Department is the absolute worst. They charged my wife $1000 for an x-ray that @Cigna insurance had already paid for. @BBB_us and @NewYorkStateAG must look into @NorthwellHealth because their billing practices are downright predatory. #audit #ClassAction

@NorthwellHealth boyfriend opened his bill from the local Northwell urgent care for 3 PCR tests. $2,007!!!!! Insurance adjusted rate = $702. Ins paid $507. He is expected to come out of pocket $195 for 3 tests. Talk about Runaway Unjustifiable healthcare, costs! Boo Northwell!!

@Misfitxglam Hi, Mari. We want to ensure you’re able to connect directly with a manager. Please email WeCareHHC@GoHealthUC.com with your name, number, and the center you visited. Your recent experience and perspective are important to us as we continue to serve our community.

@willplans We apologize for the inconvenience and appreciate your patience. Phone volume is currently higher than usual. If you require assistance, please email us at WeCareNovantHealth@GoHealthUC.com with your name, phone number, and the center you visited. Thank you!

@GoHealthUC @novant I’ve been trying to reach someone at your Kings Drive urgent care location in Charlotte for three days now regarding my visit 5 days ago. No one has called me back. I need a number that someone actually picks up, please. This is absolutely nuts.